Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
References
Timeline
Generic

Waky Edmond

Greenwood

Summary

Seasoned professional with expertise in client relationship management and strategic leadership, demonstrated through successful roles as an Account Manager. Proficient in five languages, enhancing communication and collaboration across diverse teams. Holds certifications in System Administration, IT Infrastructure Services, and Google IT Support, combining technical skills with a commitment to fostering positive workplace cultures. Ready to leverage a unique blend of experience and people skills to drive team success and achieve collective goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Process Associate & New Employee Trainer

KNAUF INSULATION
Shelbyville
03.2024 - Current
  • Operate and monitor production machinery to ensure efficient production of insulation products.
  • Conduct quality control checks to verify products meet company and industry standards.
  • Handle and transport raw materials and finished goods, ensuring smooth workflow on the production floor.
  • Adhere to all safety protocols, contributing to a safe and compliant work environment.
  • Perform routine maintenance and cleaning of machinery to ensure optimal operation and prevent downtime.
  • Collaborate with cross-functional teams to optimize production processes and resolve issues in real-time.
  • Train new employees by providing hands-on instruction and guidance on production processes, machine operation, safety procedures, and quality control standards.
  • Develop onboarding schedules and training materials to help new employees adapt to the production environment.
  • Mentor new team members through their learning curve, offering support, feedback, and continuous coaching to enhance their technical skills and ensure adherence to safety protocols.
  • Assess new hires' progress and competency, offering additional support where necessary to ensure their success in the role.
  • Maintain accurate documentation of production activities, machine performance, and process adjustments.

Account Manager

JP Group Staffing
Indianapolis
10.2021 - 03.2024
  • Client Relationship Management: Developed and maintained enduring client relationships by tailoring innovative and scalable solutions to diverse staffing needs.
  • Orchestrated and optimized the entire spectrum of recruitment processes, ensuring precision and success in candidate placements.
  • Leadership Impact: Mentored and empowered team members, fostering a culture of continuous learning and professional development.
  • Spearheaded strategic initiatives that significantly contributed to the achievement of overarching business goals.
  • Client Expansion: Proactively identified and cultivated new client relationships, employing a proactive approach to business development.
  • Exhibited exceptional negotiation skills and an innate ability to understand client expectations, resulting in the expansion of the client base.

Delivery Truck Driver

DELTA EXPRESS
Asheville
05.2019 - 10.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Removed and unloaded packages from 53ft trailer for customer deliveries, using extreme care to avoid damage to goods.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Supervisor

CVS Health
Indianapolis
05.2015 - 05.2019
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Formulated procedures to use in event of accidents, fires or other emergencies.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Education

A.A.S. - Cyber Security And Information Assurance

Ivy Tech Community College
Indianapolis, IN
01.2025

Certificate of Completion - Truck Driving School

C1 Trucking School
Beech Grove, IN
04.2019

High school diploma -

Indianapolis, IN
02.2019

High School Diploma -

Fort Pierce Westwood High School
Fort Pierce, FL
05.2014

Skills

  • B2B sales and business development
  • Class A CDL truck driving
  • Lean manufacturing principles
  • Software troubleshooting expertise
  • Assistant management experience
  • Sales strategies
  • Manufacturing operations
  • Adaptability and flexibility
  • Recruitment processes and candidate placements
  • Communication skills
  • System administration
  • IT infrastructure services
  • Hand tool proficiency
  • Negotiation skills
  • Continuous learning mindset
  • Strategic initiative planning
  • Data analysis techniques
  • Team management and leadership
  • Time management skills
  • Client relationship management
  • Organizational skills
  • Operating systems knowledge
  • Forklift operation certification
  • Multilingual capabilities
  • Computer networking expertise
  • Technical support proficiency
  • Google IT support certification

Certification

  • The Bits and Bytes of Computer Networking, 01/01/23
  • Technical Support Fundamentals, 01/01/23
  • Operating Systems: Becoming a Power User, 01/01/23
  • IT Security: Defense against the digital dark arts, 01/01/23
  • System Administration and IT Infrastructure Services, 01/01/23
  • Google IT Support, 01/01/23
  • Forklift Certification
  • Electric Pallet Jack Certification
  • Pallet Jack Certification

Languages

  • French, Fluent
  • Spanish, Intermediate
  • Haitian Creole, Fluent
  • English, Native

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

References

References available upon request.

Timeline

Process Associate & New Employee Trainer

KNAUF INSULATION
03.2024 - Current

Account Manager

JP Group Staffing
10.2021 - 03.2024

Delivery Truck Driver

DELTA EXPRESS
05.2019 - 10.2021

Supervisor

CVS Health
05.2015 - 05.2019

A.A.S. - Cyber Security And Information Assurance

Ivy Tech Community College

Certificate of Completion - Truck Driving School

C1 Trucking School

High school diploma -

High School Diploma -

Fort Pierce Westwood High School

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Waky Edmond