Velencia McCall
Montgomery,AL
Summary
Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in [Desired Position] role.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Continuum Global Solutions
07.2023 - Current
- Handling insurance information for members' account
- Answering incoming calls for the members
- Greeting customers on the phone with questions on the insurance plans and make payments
Cashier/Customer Service
Food Outlet
09.2021 - 06.2022
- Handling cash and credit card payments; greet customers in a professional matter; being a team player of needed
Cashier
Zaxby's
08.2020 - 12.2020
- Taking care of customers with their orders
- Accepting cash or credit card transactions on the register
- Greet customers in a friendly professional way
- Stock up inventory for the day of or the following day
VCP Processor
Hyundai Glovis
11.2017 - 07.2018
- Driving the cars in and out the ramp; working as an assembly worker in checking the inside of the car for defects
Cashier and Customer Service
American Deli Restaurant
03.2016 - 08.2017
- Working with cash and credit card transactions; greeting customers in a professional manner; stock up inventory in the store
Customer Service Representative
NCO Group
03.2015 - 12.2015
- Collecting credit card payments from the customer; invoice the bills to the customer to work payment arrangements; working on PowerPoint as well as Microsoft word for team projects and team managers
Cashier/Sales Associate
American Deli
12.2013 - 01.2015
- Working with cash and credit card transactions; greeting customers in a professional manner; stock up inventory in the store
Education
Bachelor of Business Administration - Hospitality Management
Strayer University
Montgomery, AL02.2025
High school diploma - General Studies
Carver High School
Montgomery, AL06.2012
Skills
- Quality Inspection
- Manufacturing
- Microsoft Word
- Microsoft Excel
- Computer skills
- Communication skills
- Cash register
- Data entry
- Organizational skills
- Sales
- Inside sales
- Problem-solving skills
- Data entry experience
- Active listening
- Time management
- Customer support
- Work ethic and integrity
- Multitasking and organizing
- Call center experience
Assessments
- Outside sales, Completed, 08/01/20, Understanding and responding appropriately in sales scenarios, and performing common sales calculations.
- Sales skills, Completed, 08/01/20, Influencing and negotiating with customers.
Timeline
Call Center Representative
Continuum Global Solutions
07.2023 - Current
Cashier/Customer Service
Food Outlet
09.2021 - 06.2022
Cashier
Zaxby's
08.2020 - 12.2020
VCP Processor
Hyundai Glovis
11.2017 - 07.2018
Cashier and Customer Service
American Deli Restaurant
03.2016 - 08.2017
Customer Service Representative
NCO Group
03.2015 - 12.2015
Cashier/Sales Associate
American Deli
12.2013 - 01.2015
High school diploma - General Studies
Carver High School
Bachelor of Business Administration - Hospitality Management
Strayer University
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