Walberto Gaud
St. Francis,WI
Summary
25 Plus years’ experience… Extensive experience in Network Administration with all versions of MS Server platform environment, and Active Directory Experience with Microsoft Exchange, and the migration to the Exchange 365 Environment Effective network troubleshooting and problem-solving skills with software, server, and hardware devices. Able to work independently and under pressure. Proficient with all versions of Microsoft Office, including Office 365. Strong interpersonal communication skills and user support experience.
Overview
27
27
years of professional experience
Work History
IT Consultant
TopChoiceBIT, LLC.
01.2016 - Current
- Act as an External IT for Small Clients
- Provide Support On-Site and Remotely
- Communicate changes within the Software and Hardware industry, and advice options in moving forward
- Test and Evaluate vendor recommended technology for Clients
- Monitor IT equipment
- Maintain, Upgrade, and Support Network Devices
- Hardware and Software Procurement
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Improved reliability of backup systems by implementing disaster recovery protocols that safeguarded critical data during unexpected events.
Managed Services Engineer
TSR Solutions, Inc.
08.2014 - 12.2015
- Provided on-site technical support for end users, computers, and network
- Setup and Deploy Desktops, Servers, and Network Equipment
- Worked on projects on-site for extended timeframes
- Provide remote support for end user customers
- Document all support calls, upgrades, and system implementation
Project Leader – Technical Services
A.O. Smith Corporation
10.1997 - 11.2010
- Make recommendations, and creating purchase orders for IT equipment
- Maintain Supplier Database and administer vendor performance to evaluate the best suppliers with respect to delivery, performance, pricing, and support
- Provide status reports to management on overall purchases
- Negotiate pricing with vendors, and perform due diligence in price comparisons
- Planned and designed the organization's LAN network expansion
- Upgraded and configured Microsoft Window server and installed network routers, switches, and firewall
- Responsible for network management including network performance tuning, security monitoring, file server backup, and email server administration
- Worked with the senior officers to develop security policies and conducted network systems security auditing
- Responsible for the procurement of all software and hardware at a corporate environment
- Provide technical support for application systems integration with database server and application
Education
A.A.S - Microcomputer Network Specialist
Milwaukee Area Technical College
Milwaukee, WIB.S. - Information Technology
University of Phoenix
Brookfield, WISkills
- Windows Server
- Active Directory
- Outlook 365
- Onsite Exchange
- Network security
- Hardware support
- Microsoft Office Suite
- Office 365
- Infrastructure Stabilization
- Business Analysis
- Project Management
- IT Change Management
Educationtrainingcertifications
- A.A.S, Microcomputer Network Specialist, Milwaukee Area Technical College, Milwaukee, WI
- B.S., Information Technology, University of Phoenix, Milwaukee, WI
- Project Management Courses, Milwaukee, WI
- Management Courses, Milwaukee, WI
Timeline
IT Consultant
TopChoiceBIT, LLC.
01.2016 - Current
Managed Services Engineer
TSR Solutions, Inc.
08.2014 - 12.2015
Project Leader – Technical Services
A.O. Smith Corporation
10.1997 - 11.2010
A.A.S - Microcomputer Network Specialist
Milwaukee Area Technical College
B.S. - Information Technology
University of Phoenix
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