Waldemar Galinski
Countryside ,IL
Summary
Dynamic Dispatcher with proven expertise at LIV Transportation, adept at optimizing delivery routes and enhancing customer satisfaction. Skilled in data analysis and problem-solving, I successfully implemented feedback mechanisms that improved driver performance and reduced incident reports. Committed to fostering strong relationships and maintaining high operational standards in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Dispatcher
LIV Transportation
10.2024 - 10.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
KLC Brokerage
04.2022 - 10.2024
- Trained new dispatch staff on systems and protocols to ensure consistency in operations.
- Implemented feedback mechanisms to improve driver performance and reduce incident reports.
- Analyzed shipment data to identify trends, contributing to proactive problem-solving initiatives.
- Led team meetings to discuss operational challenges, fostering a collaborative environment for solutions.
Dispatcher
Art Logistics
07.2021 - 04.2022
- Coordinated transportation schedules to optimize delivery routes and reduce delays.
- Monitored real-time shipments using advanced logistics software for improved tracking accuracy.
- Communicated effectively with drivers to ensure compliance with safety regulations and operational standards.
- Developed streamlined dispatch processes resulting in enhanced workflow efficiency across the team.
Passenger Van Driver
United Airlines
04.2019 - 06.2021
- Maintained vehicle cleanliness and performed routine safety inspections.
- Provided exceptional customer service, addressing passenger inquiries and concerns.
- Coordinated with airport staff to facilitate efficient passenger boarding processes.
- Assisted in training new drivers on company policies and safety protocols.
- Monitored traffic conditions to optimize route planning for prompt arrivals.
- Implemented feedback mechanisms to enhance passenger experience and satisfaction.
- Developed operational procedures that improved efficiency in daily routes and schedules.
- Accurately recorded trip logs and maintained documentation of mileage, fuel usage, and maintenance performed on the van.
- Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
- Improved route efficiency by analyzing travel patterns and suggesting adjustments where necessary.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and ensure continued excellence in driving performance.
- Managed unexpected road closures or detours proactively by finding alternate routes that minimized disruption for passengers.
- Contributed to increased rider retention rates by consistently providing friendly and reliable service.
- Safely transported passengers between designated locations while adhering to traffic laws and regulations.
- Performed pre-trip inspections to ensure vehicle safety and readiness for daily routes.
- Assisted in training new drivers on company policies, safety procedures, and route expectations.
Manager
Ark Glass of Chicago
01.2012 - 02.2019
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Developed training programs to enhance staff skills and improve productivity.
- Implemented process improvements that streamlined production methods and reduced waste.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Managed and motivated employees to be productive and engaged in work.
- Led strategic planning sessions to establish long-term goals and operational strategies.
- Mentored junior managers in leadership best practices and conflict resolution techniques.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Selling Manager
Stone Tech Inc,
04.2005 - 05.2012
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Developed and implemented training programs for new sales representatives, enhancing product knowledge and customer engagement.
- Analyzed market trends to identify growth opportunities, refining sales strategies accordingly.
- Fostered relationships with key clients, resulting in increased customer loyalty and retention rates.
- Managed inventory systems to ensure optimal stock levels and minimize overhead costs.
Education
Bachelor of Arts - Conservation of Stone
ASP
Krakow POLAND06-1986
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Schedule coordination
- Customer relationship management
- Customer relations
- Problem-solving
- Stress tolerance
Timeline
Dispatcher
LIV Transportation
10.2024 - 10.2025
Dispatcher
KLC Brokerage
04.2022 - 10.2024
Dispatcher
Art Logistics
07.2021 - 04.2022
Passenger Van Driver
United Airlines
04.2019 - 06.2021
Manager
Ark Glass of Chicago
01.2012 - 02.2019
Selling Manager
Stone Tech Inc,
04.2005 - 05.2012
Bachelor of Arts - Conservation of Stone
ASP