Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

WALDINE ROBERGEAU

Aventura

Summary

Dynamic and results-driven professional with over 10 years of diverse experience in customer service, student services, retail sales, and clerical office support. Proven ability to adapt quickly and thrive in fast-paced environments while consistently delivering exceptional results. Strong team player committed to fostering collaboration and enhancing operational efficiency. Passion for providing outstanding service and support drives a commitment to achieving organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Flight Attendant

Spirit Airlines
03.2022 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Customer Service Lead/Supervisor

SPIRIT AIRLINES
06.2018 - 2022
  • Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline: Examines passenger tickets to ensure that passengers have correct flight or seat, or directs passengers to correct boarding areas. A key aspect of my responsibilities involved assisting Haitian passengers by leveraging my bilingual skills in English and Haitian Creole to facilitate communication. I frequently translated important flight announcements, boarding instructions, safety procedures, and general information to help guests from Haiti who may not fluent in English...
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

HEAD CASHER (promoted to...)

Home DEPOT
01.2012 - 01.2019
  • Position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. Provide first level escalation for customer issues and assist in the supervision, coaching and training of Front-End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers.

Education

Associate of Science - Early Childhood education

Broward College
Broward
04-2028

Skills

  • Customer engagement
  • Consistent work performance
  • Detail-oriented approach
  • Emergency first aid skills
  • Reliability and punctuality
  • Team collaboration
  • Time management
  • Flight safety
  • Multilingual skills
  • Verbal and written communication
  • Safety procedures
  • Public speaking
  • Emergency procedures
  • Passenger assistance

Certification

  • Licensed Real estate,Life insurance agent - 2023

Languages

French
Native or Bilingual

Timeline

Flight Attendant

Spirit Airlines
03.2022 - Current

Customer Service Lead/Supervisor

SPIRIT AIRLINES
06.2018 - 2022

HEAD CASHER (promoted to...)

Home DEPOT
01.2012 - 01.2019

Associate of Science - Early Childhood education

Broward College

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