Waleed Iqbal
Attleboro,MA
Summary
Highly successful Franchise Owner with solid background in Retail operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth.
Overview
10
10
years of professional experience
Work History
Franchise Owner
Mughal Brothers INC
09.2016 - 08.2023
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files, Payroll submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Ran business effectively to consistently achieve at least goal each year.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Franchise Owner
Iqbal & Sons INC
09.2013 - 08.2023
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and Payroll submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Ran business effectively to consistently achieve at least of each year goal.
Education
Bachelor of Science - Accounting And Business Management
Punjab Collage
PakistanSkills
- Process Improvement
- Issue Resolution
- Sales Planning
- Staff Management
- Franchise Operations
- Workflow Management Software
- Financial Planning
- Cash Control
- Promotions Programs
- Operations Management
- Vendor Relationship Management
- Customer Relations
- Staffing Oversight
- Accounting Management
- Cash Register Operations
- Bookkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Franchise Owner
Mughal Brothers INC
09.2016 - 08.2023
Franchise Owner
Iqbal & Sons INC
09.2013 - 08.2023
Bachelor of Science - Accounting And Business Management
Punjab Collage
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