Waleed T. Alfaheid
Sterling,VA
Summary
Proactive Account Manager with a track record of delivering exceptional client service. Expert in preparing sales contracts and order forms, providing accurate pricing and contract terms, and assisting clients in selecting products that meet their needs. Skilled at addressing inquiries and resolving post-sales issues with a high level of professionalism and engagement.
Overview
10
10
years of professional experience
Work History
Public Sector Account Representative
Four Inc.
08.2023 - Current
- Collaborate with vendors to drive growth in Public Sector business
- Utilize quoting tools and CRM for quoting, pipeline management, and order processing
- Deliver exceptional communication and customer support throughout the sales cycle
Account Manager II
DLT Solutions.
01.2022 - 01.2023
- Supported CrowdStrike’s federal business, focusing on vendor relations and sales growth
- Cultivated and maintained relationships with partners and customers throughout the sales process
- Used internal software for quoting, pipeline management, and order processing
- Ensured high-quality communication, customer support, and product representation
Federal Sales Operations Coordinator
RedSeal, Inc.
01.2021 - 01.2022
- Promoted and sold Cloud Security solutions to federal clients via partner and distribution channels
- Managed partner and customer relationships through the sales cycle
- Utilized Salesforce for quoting, pipeline management, and order processing
- Ensured partner and government customer satisfaction through effective communication
Inside Sales Representative
ImmixGroup
01.2019 - 01.2021
- Sold IT solutions and services to federal, state, and local customers through various channels
- Managed quoting, pipeline management, and order processing
- Built and maintained business relationships with clients, partners, and government customers
- Resolved customer discrepancies and leveraged government contracts, including GSA, SEWP, and ITES
Project Manager/Financial Analyst – Accounts Office
Saudi Health Mission; Royal Embassy of Saudi Arabia
01.2015 - 01.2019
- Led a team to enhance customer service and manage projects with internal and external staff
- Audited medical bills for accuracy and compliance
- Implemented new controls for stock and supply ordering, reducing costs by 31%
- Managed special projects including office renovations and electronic billing systems
Education
Bachelor of Science - Management
Davis & Elkins College
Elkins, WV09.2014
Skills
- Account Management
- CRM proficiency
- Customer Relationship Management
- Data Analysis
- Leadership
- Teamwork
Activities
Certificate of Success, Office Projects Manager, 03/01/17
Languages
English
Native or Bilingual
Arabic
Elementary
Timeline
Public Sector Account Representative
Four Inc.
08.2023 - Current
Account Manager II
DLT Solutions.
01.2022 - 01.2023
Federal Sales Operations Coordinator
RedSeal, Inc.
01.2021 - 01.2022
Inside Sales Representative
ImmixGroup
01.2019 - 01.2021
Project Manager/Financial Analyst – Accounts Office
Saudi Health Mission; Royal Embassy of Saudi Arabia
01.2015 - 01.2019
Bachelor of Science - Management
Davis & Elkins College
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