An accomplished self-starter with over 20 years of experience in healthcare with more than 21 years of customer service. Hands-on experience in providing administrative support to complex medical groups and clinics. I'm Skilled in managing front-office functions, including customer service, patient appointments, billing, collections, and records management, and seeking a position to use my diverse qualifications to improve internal and external customer service and increase patient satisfaction.
- Excellent interpersonal and communication skills. Able to articulate with diplomacy and tact; relates well to others; expertise in resolving escalated customer service issues.
- Well organized and disciplined. Can work independently or as a fully cooperative member of a team effort; decision maker with good judgment and leadership qualities, able to motivate and direct others in a supportive, collaborative team environment.
- A detailed oriented “multi-tasker” accustomed to responsibility and able to balance competing priorities and tight deadlines. Fully competent in team-based environments, training, and organizational development.
- Familiar with variety of medical systems such as EPIC, Last Word, EZBIS, and other Electronic Health Records. Sales Force and Procentive
- Strong knowledge medical terminology, and 3rd party payors.
- Proficient in Microsoft Office Systems.
