Summary
Overview
Work History
Education
Skills
Accomplishments
Honors And Awards
Languages
Timeline
Generic

W. ALEJANDRO FEDERICO

Summary

Customer-oriented Bilingual General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.

Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.


Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

25
25
years of professional experience

Work History

General Manager

Ag - Pro Companies
10.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • As someone who helps customers in the agricultural, construction heavy equipment, and turf industries, I have experience with both large and small businesses
  • I am knowledgeable in various business and management principles such as strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
  • My day-to-day tasks involve thinking outside the box, creating solutions, and closing deals on heavy-duty equipment, parts, tools, or services
  • I prioritize customer satisfaction by assessing their needs, meeting quality standards for services, and evaluating their level of satisfaction
  • It's important to stay up to date on federal, state, and local regulations that may affect our operations, including hazardous waste disposal and OSHA Right-to-Know
  • I focus on continuously monitoring various metrics, such as equipment utilization, warranty recovery, billed mechanical hours, aged receivables, and customer satisfaction
  • Compliance with manufacturer warranty and policy procedures is essential
  • I manage merchandise and host events while building relationships with our vendors and clients
  • In addition, I develop and implement a marketing plan to promote new and repeat business
  • Managing employee-related matters is also part of my responsibilities
  • I run bi-weekly payroll for employees through KRONOS, focusing on staff planning, succession planning, employee development and training, recruiting, and corporate events
  • Overall, my goal is to be a helpful, fair, and safe assistant to those I work with.


Retail Store Manager

Metro By T-Mobile
11.2007 - 08.2022
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • In my role as a store manager, I prioritize integrity and collaboration in overseeing all aspects of retail management
  • I lead by example and stay updated on the latest products, services, training, and leadership best practices to remain a valuable resource for my team
  • My primary focus is on achieving financial results based on specific performance and experience goals, while cultivating a results-driven culture that emphasizes teamwork and excellence
  • I took pride in running a bi-weekly payroll for employees through KRONOS and continuously developing myself and my team to effectively execute new programs
  • I also understand the importance of recruiting, interviewing, hiring, and developing a strong sales team, creating individual performance development plans for each team member and providing coaching and feedback
  • My marketing strategies include outbound calling, community involvement, and outreach programs to attract new business
  • I oversee store operations, such as inventory management and merchandising, and implement new products and promotions
  • I was committed to minimizing risk, protecting store assets, and ensuring the accuracy of sales recordings by maintaining operational procedures and adherence to Metro by T-Mobile policies, procedures, and processes
  • Additionally, I coordinate and administer various HR programs and activities, including supply coordination, measuring, and monitoring all sales and non-sales tasks, and providing direction and motivation to the team
  • Participating in community events, local marketing events, and public relations activities helps to foster a positive image for the company in the local community
  • With a willingness to take on additional tasks, duties, or projects as needed, I am dedicated to achieving success through a results-driven culture of integrity, teamwork, and excellence.


Warehouse Supervisor

Toys R Us Distribution Center
12.2003 - 11.2007
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Restaurant General Manager

Vineyard Industries (McDonald's Restaurants)
02.1999 - 12.2003
  • I had a comprehensive understanding of different business processes and functions such as finance, HR, procurement, and operations
  • I was responsible for overseeing all staff, budgets, and operations of the local business unit you manage
  • My ultimate goal was to maintain a profitable patch of restaurants while ensuring that the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness
  • I had frequent contact, both inside and outside the restaurant, with the public, businesses, and various community organizations to develop and improve the restaurant's public relations
  • Also, I was responsible for monthly inventory tasks, including ordering, price updates, accurate par levels, and managing overplus
  • Recruiting, hiring, and training employees, motivating and training them to reach advancement within the company, formulating an overall strategy, managing people, and establishing policies
  • My food cost levels, and labor were under control to increasing store profits
  • I have become an expert in problem-solving, in unexpected circumstances, such as staffing shortages or unhappy customers
  • My communication skills will be critical in building relationships with the public, businesses, and various community organizations to develop and improve the restaurant's public relations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.

Education

Bachelor of Business Administration -

El Paso Community College

Bachelor of Business Administration -

Institute Technologic Cd. Juarez

Bachelor's De Chihuahua High School

Skills

  • Strong leadership and communication
  • Data analytics
  • Bilingual (English and Spanish)
  • Driven and highly self-motivated
  • Exceptional customer relationship
  • Complex Problem Solving
  • Time management
  • Team Developing
  • Payroll administration
  • Attention to detail
  • Construction or industrial markets
  • Decision-making
  • OSHA
  • Expert in P&L and other key financial controls
  • Proficiency in Microsoft Outlook, Word, and Excel software applications
  • Vendor Sourcing
  • Advertising and Marketing
  • Project Management
  • Process Automation
  • Business Administration
  • Conflict resolution
  • Active listening
  • Interpersonal skills
  • Performance Management
  • Operations Management

Accomplishments

    - Store of the year 2008, 2010, 2017, 2019, 2021 (Metro By T- Mobile)

    - MVP winner 2007, 2008, 2014, 2016, 2017, 2020 (Metro By T- Mobile)

    - Ray Kroc Award 2006 (Top 1% of Restaurant Manager across the US). (McDonald's Corp)

    - Invited to Washington, DC for the President's Hispanic Heritage Month White House event 2006.

    - People & Training Excellence Award 2006. (McDonald's Corp)

    - Award for increasing sales 20% 2003, 14% 2004, 15% 2005. (McDonald's Corp)

Honors And Awards

  • Store of the year 2008, 2010, 2017, 2019 (Metro By T- Mobile)
  • MVP winner 2007, 2008, 2014, 2016, 2017, 2020 (Metro By T- Mobile)
  • Ray Kroc Award 2006 (Top 1% of Restaurant Manager across the US). (McDonald's Corp)
  • Invited to Washington, DC for the President's Hispanic Heritage Month White House event 2006.
  • People & Training Excellence Award 2006. (McDonald's Corp)
  • Award for increasing sales 20% 2003, 14% 2004, 15% 2005. (McDonald's Corp)
  • Store Manager for the years 2003, 2004, and 2006. (McDonald's Corp)

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Ag - Pro Companies
10.2022 - Current

Retail Store Manager

Metro By T-Mobile
11.2007 - 08.2022

Warehouse Supervisor

Toys R Us Distribution Center
12.2003 - 11.2007

Restaurant General Manager

Vineyard Industries (McDonald's Restaurants)
02.1999 - 12.2003

Bachelor of Business Administration -

El Paso Community College

Bachelor of Business Administration -

Institute Technologic Cd. Juarez

Bachelor's De Chihuahua High School

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