Waleska Nunez
NY,NY
Summary
. Committed to ensuring customer satisfaction and making valuable contributions to company success. Possessing exceptional communication and interpersonal skills, adept at resolving conflicts in high-stress situations.
Experienced customer service representative with a proven track record of reliability and drive
Overview
9
9
years of professional experience
Work History
Baker
Auntie Anne’s
09.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Replenished bakery items in display cases.
Online/Shop from Home
Shoprite
12.2022 - 07.2024
- Excellent customer service
- Took care of delivery orders to make sure they were sent out in a timely fashion
- Kept in contact with customers for any minor inconveniences about deliveries and or customer orders
- Answering phone calls to the best of my ability upholding satisfactions
- Bringing in delivery pallets and consolidating orders to be able to be ready for delivery drivers
- Being able to lift over 50+ pounds
- Being able to twist turn and bend
- Cashier experience to bill orders online and on registers
- Handling money and transactions on EBT debit and credit cards
- Shop customer online orders with the best quality items ranging from shelf, dairy, meat, frozen, produce and frozen product
- Maintain quality and temperature control
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Supervisor
Burlington Coat Factory Department Store
03.2019 - 10.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Assistant managers in daily opening and closing procedures ensuring employees have accurate cash throughout the day,
- Supervised checkout area and cashier operations, managing scheduled breaks to align with various shift timings.
- Oversaw efforts of staff in achieving customer satisfaction survey targets.
Overnight Kitchen Crew
McDonald’s
10.2018 - 01.2019
- Responsible for a healthy and clean work environment, sanitizing and kept floors clean
- Organized meal stations to ensure seamless transitions from breakfast to lunch.
- Prepared customer orders with attention to detail and quick turnaround time.
- Guaranteed consistent variety and quality in food offerings.
- Properly maintain and cook food products for best quality
- Maintain inventory in the kitchen always keeping the correct amount of food on the line
- Ability to make milkshakes, frappes and coffees
- Bag orders quickly and effectively
- Ensured consistent order processing at drive-through window.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Learned other teammates' work tasks to train as backup.
Seasonal Manager
Dollar Tree
06.2016 - 01.2018
- Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising
- Performing all opening and closing procedures
- Implementing all operational and merchandising direction that is communicated from the Store Support Center
- Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers
- Assisting in the realization of your store's maximum profit contribution
- Protecting all company assets
- Maintaining a high level of good customer service while in high stress situations
- Executed cash, debit, and credit transactions under high customer volume.
- Handled daily cash register management and change control.
- Managed inventory to ensure continuous product availability for customers.
- Oversaw inventory management and recorded and deposed of damages.
- Coordinate schedules to maintain consistent completion of stocking tasks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Banquet Server
Ram’s Head Inn Bow and Arrow
06.2016 - 08.2016
- Assist with table and banquet hall prep before the event
- Assist with food/buffet preparation before and during the event
- Ensure safe food handling guidelines are followed by self and team members
- Deliver food from the kitchen and/or prep area to the banquet hall in a timely manner
- Serve both alcoholic and non-alcoholic beverages
- Take customer questions and/or requests, assist in a timely and satisfactory manner
- Assist with post-event clean up, inventory, food storage, and tear down
- Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction
Education
Bachelors - Accounting
DeVry University
New York, NY05.2026
Skills
- Microsoft Office
- Excel
- PowerPoint
- Word
- Outlook
- Interpersonal skills
- Writing skills
- Communication skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Time management
Timeline
Baker
Auntie Anne’s
09.2024 - Current
Online/Shop from Home
Shoprite
12.2022 - 07.2024
Customer Service Supervisor
Burlington Coat Factory Department Store
03.2019 - 10.2020
Overnight Kitchen Crew
McDonald’s
10.2018 - 01.2019
Seasonal Manager
Dollar Tree
06.2016 - 01.2018
Banquet Server
Ram’s Head Inn Bow and Arrow
06.2016 - 08.2016
Bachelors - Accounting
DeVry University
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