Waleska Rivera
DeLand,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Catering Associate
AdventHealth Fish Memorial
10.2022 - Current
- Enhanced meal satisfaction by providing exceptional catering services and maintaining high standards of food quality.
- Streamlined catering operations by implementing efficient systems for food preparation, setup, and breakdown.
- Designed customized menus for clients, accommodating dietary restrictions and preferences to ensure guest satisfaction.
- Followed food safety practices and sanitation guidelines.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Food Service Director
St. Luke's Home/Trinity Health Senior Living
06.2008 - 08.2022
- Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Conducted regular performance evaluations for food service employees, promoting professional growth and development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
Dietary Aide
Beaven Kelly/Trinity Health Senior Living
07.2000 - 06.2008
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
Some College (No Degree) - Psychology
Holyoke Community College
Holyoke, MAHigh School Diploma -
Holyoke High School
Holyoke, MA06.2002
Skills
- Inventory Monitoring
- ServeSafe Manager
- Menu Planning
- Food preparation mastery
- Nutrition knowledge
- Allergen awareness
- Cash Register Operation
- Customer Service
- Excellent Communication
- Medical terminology knowledge
- Staff Leadership
- Operations Oversight
Timeline
Catering Associate
AdventHealth Fish Memorial
10.2022 - Current
Food Service Director
St. Luke's Home/Trinity Health Senior Living
06.2008 - 08.2022
Dietary Aide
Beaven Kelly/Trinity Health Senior Living
07.2000 - 06.2008
Some College (No Degree) - Psychology
Holyoke Community College
High School Diploma -
Holyoke High School
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