Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WALESKA DIAZ

Pharmacy Technician
Auburndale,FL

Summary

Pharmacy Technician with 19 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures, with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. In good standing with the Florida Board of Pharmacy. Dedicated Clinic Account Manager/Certified Pharmacy Technician successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Pharmacy Technician I

AdventHealth
Davenport, FL
03.2023 - Current

Clinic Account Manager

MedAvail/SpotRx
11.2021 - 01.2023
  • Be the primary point of contact for developing a strong clinic account relationship
  • Responsible for delivering exceptional customer service to patients and clinic staff on a daily
    basis
  • Partner with the pharmacy to ensure prescriptions are tracked, delivered and handled according
    to patient and clinic requirements.
  • Built and strengthened long-lasting client relationships.
  • Contributed to annual revenue and scripts goals
  • Uncover and leverage Med Center opportunities within the clinic that was assigned to me (IMA Medical Group-North Lakeland)
  • Worked as part of team within clinic, joining daily/weekly meetings
  • Built and maintained productive relationships with customers and internal partners
  • Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Resolved customer complaints by offering creative solutions and incentives.
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
  • Raised capital by building partnerships with investors and maintaining strong stockholder relations

Certified Pharmacy Technician

WALMART PHARMACY
05.2015 - 02.2022
  • Take care of patients at drop off and pick up windows
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
  • Set up and modified patient profiles in CONEXXUS and ENTERPRISE systems to include current information such as medications and insurance details.
  • Resolve insurance issues, make compliance calls to patients and execute each task corresponding to the position of pharmacy technician along with the pharmacist In accordance to the company policies, state laws and patient's needs.

PHARMACY TECHNICIAN

KMART/SEARS HOLDINGS PHARMACY
05.2004 - 04.2015
  • Entered new patient profiles and prescriptions into medication input software system
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Provided friendly customer service at prescription drop-off and pick-up counters
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
  • Efficiently answered multi-line phone and processed high volume of order requests from doctors and pharmacists
  • Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
  • Correctly priced and filed prescriptions after they were filled.

Quality Control inspector

BBraun
05.1998 - 06.2004
  • B.braun medical, inc Sabana Grande, pr, Quality inspection of intravenous solutions and medical devices
  • Audit manufacturing area according to the GMP, TIS and SOP procedures
  • Keep documented everything related to quality according to TIS and GMP’s
  • Manage situations and resolve any matters related to quality issues.
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Completed precise measurements using special tools.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.

Item Entry pharmacy technician I

WellDyneRx
Lakeland , FL
05.2023 - Current

Education

Bachelor of Science - Biology

Inter American University of Puerto Rico San German
San German, PR
05.2014

No Degree - BIOLOGY

University of Puerto Rico - Mayaguez
Mayaguez, PR
2006

MAGNA CUM LAUDE - PHARMACY TECHNICIAN

COLUMBIA CENTRO UNIVERSITARIO
YAUCO, PR
12.2004

Skills

  • Revenue retention
  • Account Management
  • Acquiring new customers
  • Excellent communication skills
  • Sales force training
  • Employee mentoring
  • Goal-oriented
  • Persuasive communication expertise
  • Issue resolution
  • Account management
  • Staff development/training
  • Order processing
  • Customer relationships
  • Payment collecting
  • Stocking shelves
  • Proper labeling procedures
  • Drug inventory control
  • Ordering and stocking medications
  • Preparing bulk medications
  • Troubleshooting malfunctioning equipment
  • Aseptic techniques
  • Verifying orders
  • Pharmacy operations
  • Point of sale systems proficiency
  • FDA compliance
  • Resolving customer issues
  • Quality assurance and control
  • Insurance Verification
  • Workflow Optimization
  • Insurance billing
  • PPE use

Certification

  • Certified PHARMACY TECHNICIAN, PTCB - SINCE 2015
  • PHARMACY TECHNICIAN License - SINCE 2004
  • IMMUNIZER Training - SINCE 2021
  • CPR Training - SINCE 03/2021

Timeline

Item Entry pharmacy technician I

WellDyneRx
05.2023 - Current

Pharmacy Technician I

AdventHealth
03.2023 - Current

Clinic Account Manager

MedAvail/SpotRx
11.2021 - 01.2023

Certified Pharmacy Technician

WALMART PHARMACY
05.2015 - 02.2022

PHARMACY TECHNICIAN

KMART/SEARS HOLDINGS PHARMACY
05.2004 - 04.2015

Quality Control inspector

BBraun
05.1998 - 06.2004

Bachelor of Science - Biology

Inter American University of Puerto Rico San German

No Degree - BIOLOGY

University of Puerto Rico - Mayaguez

MAGNA CUM LAUDE - PHARMACY TECHNICIAN

COLUMBIA CENTRO UNIVERSITARIO

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WALESKA DIAZPharmacy Technician