WALETTE SNELL

• Responds accurately to a high volume of calls demonstrating outstanding customer service skills.
• Receives, investigates and responds to all customer inquiries using knowledge base system.
• Conducts customer call backs within established time frames or provide update on delays.
• Logs detailed and accurate information on calls received in the case management system.
• Interprets and responds clearly and effectively to all verbal or written requests for information on.

• Conduct research and data collection, spearheading special assignments.
• Maintain composure in dealing with conditions of urgency and in pressure situations.
• Support staff, performing data entry and administrative duties.
• Research and gather information for reports, abstracting specialized or technical data.
• Assist with developing and testing new applications to ensure the functional requirements are being met throughout the program.

• Processed legal documents (garnishments/levies) in a fast paced production environment to meet strict deadlines while maintaining high-quality deliverables.

• Assured accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Responded to telephone inquiries and complaints regarding employee garnishment order.

• Conduct research and data collection, spearheading special assignments
• Maintain composure in dealing with conditions of urgency and in pressure situations
• Support staff, performing data entry and administrative duties.
• Research and gather information for reports, abstracting specialized or technical data
• Assist with developing and testing new applications to ensure the functional requirements are being met throughout the program
• Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
• Interpreted and explained human resources policies, procedures, laws, standards, and regulations
• Administered employee benefit plans.
• Developed and implemented personnel policies and procedures.
• Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA)
• Processed legal documents (garnishments/levies) in a fast paced production environment to meet strict deadlines while maintaining high-quality deliverables.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.