Victoria Cartaya
Miami,FL
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Manager - Sales and Marketing
Bombshell Beauty Boutique
Miami, FL
08.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Salon Manager
Spacagna Italian Hair Design
Miami, FL
08.2018 - 03.2020
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
Sales Lead Stylist
Dash
Miami, FL
08.2014 - 07.2018
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2014
Skills
- Bilingual
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Fashion trends
- Seasonal Styling
- Personal wardrobe designs
- Luxury apparel
- Fabric Knowledge
- Visual Merchandising
Timeline
Manager - Sales and Marketing
Bombshell Beauty Boutique
08.2020 - Current
Salon Manager
Spacagna Italian Hair Design
08.2018 - 03.2020
Sales Lead Stylist
Dash
08.2014 - 07.2018
High School Diploma -
Coral Gables Senior High School