Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Walheska Valles

Hallandale

Summary

Dynamic office manager with extensive experience in staff supervision and policy implementation. Skilled in developing office and Restaurants procedures that enhance efficiency and foster a positive work environment. Committed to driving organizational success through effective teamwork and leadership.

Overview

8
8
years of professional experience

Work History

Office Manager

Magic Green Enterprises LLC.
Hallandale
05.2024 - Current
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained confidential records relating to personnel matters.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Developed and implemented office policies and procedures.
  • Assisted in recruiting, onboarding, and training new employees.
  • Supervised staff members, organized schedules and delegated tasks.

Server

Vino Velvet
North Miami
02.2021 - 04.2024
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Mesa de Marfil
Miami
05.2017 - 01.2021
  • Maintained records of transactions made during shift as required by law or company policy.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

Hospitality Administration And Management

Miami Dade College
Miami, FL
09-2015

Skills

  • Office administration
  • Contract review
  • Policy implementation
  • Staff supervision
  • Records management
  • Customer relationship management
  • Employee training
  • Organizational skills
  • Problem solving
  • POS system operation
  • Upselling techniques

Languages

English,Spanish
Professional

References

  • Paulina Ramos (954)665-5882 Owner from Magic Green Enterprises LLC.
  • Juan Pacheco (786)539-6726 Manager from Vino Velvet.
  • Nicole Jenkins (786)508-6470 Manager from Mesa de Marfil.

Timeline

Office Manager

Magic Green Enterprises LLC.
05.2024 - Current

Server

Vino Velvet
02.2021 - 04.2024

Server

Mesa de Marfil
05.2017 - 01.2021

Hospitality Administration And Management

Miami Dade College

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