Senior Workday Consultant
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Developed advanced reports reports by using Calculated fields, sorting, filtering, creating sub filters of business objects improving business self-service reporting by 50%.
- Passionate about learning and committed to continual improvement. Using ServiceNow knowledge management improve associate QA 10%.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.