Waliah White
Charlotte,NC
Summary
Dynamic Patient Service Specialist with a proven track record at Atrium Health Weight Management, excelling in effective appointment coordination and patient confidentiality. Recognized for enhancing patient satisfaction through exceptional customer service and team collaboration, while ensuring HIPAA compliance and accurate insurance verification. Adaptable and committed to fostering a welcoming environment.
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Atrium Health Weight Management
12.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Warehouse Sorter
Amazon
06.2020 - 12.2022
- Maintained a clean and organized work environment, ensuring safety standards were consistently met.
- Continuously sought opportunities for personal and professional growth by taking on additional responsibilities and seeking feedback from supervisors.
- Adhered to company policies and procedures while performing daily tasks, contributing to overall operational success.
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
- Collaborated effectively with team members to optimize workflow and streamline the sorting process.
- Expedited order fulfillment through efficient use of warehouse equipment, such as pallet jacks and forklifts.
- Participated in ongoing training programs to further develop skills related to warehouse operations and best practices.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed safety protocols while handling hazardous materials.
- Repaired faults, reassembled products, and completed additional tests.
Host
Ruby Tuesday Restaurant
01.2018 - 08.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless
- Advised customers about special offerings and menu items to help drive sales.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Stephenson High School
Stone Mountain, GA05-2015
Skills
- Customer Service & Communication
Live Phone Support
Guest Complaint Resolution
Professionalism & Ethics
Greet Guests & Answer Calls
- Medical Office & Patient Services
Patient Check-in & Check-out
Insurance Verification
Effective Appointment Coordination
Medical Office Operations
Patient Confidentiality (HIPAA Compliance)
- Operational & Administrative Skills
Reservation Management
Analytical Thinking
Team Collaboration
Staff Training
Flexible Schedule
Prioritization
Timeline
Patient Service Specialist
Atrium Health Weight Management
12.2022 - Current
Warehouse Sorter
Amazon
06.2020 - 12.2022
Host
Ruby Tuesday Restaurant
01.2018 - 08.2018
Some College (No Degree) -
Southern New Hampshire University
High School Diploma -
Stephenson High School
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