WALIAULA LINET
Syracuse
Summary
My goal is to work and give my best in accordance with my line of career and attain the objectives of the firm to the best of my efforts. To secure a promising position that offers both a challenge and a good opportunity for growth both for my career and the company.
Experienced and resourceful hospitality and tourism worker able to work in diverse areas in hotel management and customer service tactics. I am proficient in picking up new procedures and meeting customer service standards. Proven ability to run a hotel front desk, keep customers satisfied and resolve conflicts and other operation. I am familiarized with wide range of hotel management systems and I am capable of providing exceptional regional leadership while directing multiple chain stores simultaneously
Skilled food preparation team member experienced in readying cold foods, sides and beverages. Reliable in keeping surfaces clean and sanitized for infection control. Always ready to help team members and customers.
Overview
9
9
years of professional experience
Work History
Nutritional Worker
Crouse Irving Memorial Hospital
Syracuse
06.2025 - Current
- Prepared and served nutritious meals to patients according to dietary guidelines.
- Collaborated with dietitians to ensure meal plans met patient needs.
- Monitored food inventory levels and reported shortages to management.
- Maintained cleanliness and organization in kitchen and dining areas.
- Assisted in training new staff on food safety practices and protocols.
- Communicated effectively with patients about dietary restrictions and preferences.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to food service operations.
- Responded promptly to customer complaints regarding food quality or presentation.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Cleaned and sanitized utensils, dishes or silverware.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Stored food in designated containers and storage areas to prevent spoilage.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
Waitress casual worker
Garden Hotel
Machakos Town
02.2018 - 11.2019
- Took orders
- Answered questions about the food and menu
- Sold the restaurant food and drinks
- Took payments
- Communicated orders with the kitchen staff
- Seated customers
- Helped with customer service and cleaning
Hostess casual worker
The Kyaka Hotel
Machakos Town
08.2018 - 10.2019
- Greeted customers as they enter and put them on a list as necessary
- Seated guests at tables or in waiting areas
- Engaged with guests to ensure they are happy with food and service
- Responded to complaints and helping to solve them
- Provided great customer service
Banquets casual server
The Kyaka Hotel
Machakos Town
08.2018 - 10.2019
- Set up for events and putting out table cloths and place setting
- Registered guests entering the conference halls
- Gave meal cards to guests
- Served guests and cleaned up at the events conclusion
Trainee Front office
Tourism regulation authority
Machakos people’s park
06.2018 - 08.2018
- Enquiries and customer care.
- Handled procedures and protocols to be followed by all workers.
- Communication systems.
- Staff etiquette and suitability.
- Marketing
Trainee Front office
Gelian hotel
Machakos town
12.2016 - 05.2017
- Checked in and checkout guests
- Made guest reservations
- Kept front lobby and desk area clean and presentable
- Took care of desk complaints and room issues
Trainee F & B department
Gelian hotel
Machakos town
12.2016 - 05.2017
- Set up tables and broke down the breakfast bar
- Served guests and did clearance after meals
- Reported guests complains in the restaurant concerning meals
- Set up the conference halls.
- Did clearance in the conference halls.
Trainee Pastry (kitchen department)
Gelian hotel
Machakos town
12.2016 - 05.2017
- Wiped surfaces in the pastry kitchen
- Baked bread, bread rolls and cakes
- Prepared snacks and made fruit salads and puddings
Trainee Housekeeping department
Gelian hotel
Machakos town
12.2016 - 05.2017
- Entire cleanliness of all rooms
- Striped and made rooms according to hotel standards
- Dust of machines in the laundry
- Cleaned and recorded the linen in the laundry
- Cleaned guests cloths and staff uniforms
- Kept the laundry clean at all times
Education
Bachelor of Science - Hospitality and tourism management
Machakos University
Skills
- Great communication skills
- Cultural awareness
- Ability to multi-task
- Office Administration
- Time management
- Decision making
- Customer service
- Computer Literacy
- Health and safety
- Meal preparation
- Food safety
- Kitchen organization
- Sanitation protocols
- Team collaboration
- Attention to detail
- Dishwasher operation
Timeline
Nutritional Worker
Crouse Irving Memorial Hospital
06.2025 - Current
Hostess casual worker
The Kyaka Hotel
08.2018 - 10.2019
Banquets casual server
The Kyaka Hotel
08.2018 - 10.2019
Trainee Front office
Tourism regulation authority
06.2018 - 08.2018
Waitress casual worker
Garden Hotel
02.2018 - 11.2019
Trainee Front office
Gelian hotel
12.2016 - 05.2017
Trainee F & B department
Gelian hotel
12.2016 - 05.2017
Trainee Pastry (kitchen department)
Gelian hotel
12.2016 - 05.2017
Trainee Housekeeping department
Gelian hotel
12.2016 - 05.2017
Bachelor of Science - Hospitality and tourism management
Machakos University