As a Tech Expert at Apple with a strong foundation in both sales and technical support, I thrive on helping customers feel confident with their technology. I've built trusted relationships through clear communication, product knowledge, and a focus on creating the best possible experience. Whether solving a complex issue or supporting the team on the floor, I bring empathy, curiosity, and a genuine passion for helping others. I'm excited to take the next step as a Genius, where I can continue growing and supporting customers and teammates through deeper technical engagement.