Walid Alkhatib
Staten Island,New York
Summary
Curriculum Vitae As an exceptionally self-motivated and results-driven business professional I have more than 20 years’ experience in skillfully building a telecommunications enterprise into a global industry leader with a presence in North America, Asia, Africa, Latin and South America. Proficiency in identifying market needs while delivering large revenue gains are valuable business skills I have fine-tuned. Effective interaction and relationship management with customers, vendors, business professionals and and multi- functional teams of employees have proven to be valuable assets. I am regarded among my peers as a strong leader with a positive “can do” attitude and pristine business ethics. Currently, I am seeking to become an MBA candidate to further develop and increase my legal knowledge and to strengthen my business acumen. Results-driven [Job Title] with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Innovative [Job Title] bringing progressive career spanning operations, sales and marketing, business management and distribution in international markets. Excellent business acumen and strategic planning skills to drive profitability and margins year over year. Known for strong leadership and communication skills to build and maintain profitable relationships while exceeding sales and revenue goals. Accomplished [Job Title] well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. Skilled [Type] professional experienced in [Type] industry and demonstrated success learning new fields quickly. History of making substantial impacts with forward-thinking, resourceful and adaptable strategies. Successful at understanding markets, key business decisions and financial operations. History of streamlining operations, increasing revenue and reducing costs to maximize business profits. Decisive and strategic leader with demonstrated track record of success in [Area of expertise]. High-achieving [Job Title] with extensive executive-level experience and proven vision to lead [Type] organizations to continuous growth. Running routine operations and spearheading revolutionary updates to keep teams adaptable and systems scalable for changing demands. Results-driven Executive with [Number] years of progressive experience in [Industry]. Exceptional leader, change manager and complex problem solver. Proven skills in operations oversight, policy development and process improvements. Accomplished Chief Officer equipped with natural leadership talents and proven business acumen. Specializes in effectively running and continuously optimizing [Area of expertise] operations. Proven talents in building strategic partnerships with stakeholders and driving necessary change. Accomplished [Job Title] with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Determined Business Owner with commitment to excellence and more than [Number] years of experience. Effective collaborator promoting [Skill] and [Skill]. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
01.1996
- The final product was a card the size of a business card which had cultural or national landmarks on one side and the DID (USA calling numbers on the other side
- Callers would use one of these DIDs to make a call along with a Personal Identification
- Number (PIN) which required a caller to scratch off the paint to access
- When the caller dialed the number, he or she was greeted nicely in the language of choice and was asked to enter the PIN
- After entering the PIN, the caller was asked for the country of destination for the call
- By using this feature the caller saved at least 35%-40% off the normal price due to two factors: (1) the discounted rates and incentives from the carriers due to the huge commitments of minutes each month; and (2) using a percentage of funds collected as profits generated by applying a surcharge to each and every call that was made
- The more calls they made using the same PIN number, the more profits were made to substitute for any loss.
AT&T
01.1995
- Upgraded business to a hybrid telecom revolution called “The Call Back Method where we opened 100 call shops around the world, predominantly in the Middle East, Latin Countries, Asia and Europe
- Provided the managers of these call shops with a set of American local access numbers called DIDs
- Any caller from outside the USA could make a call to the USA or anywhere in the world for a fraction of the cost
- If the caller were using the in-country phone service (which was hardly existing), they would experience very low quality with excessive noise and difficulty hearing the other party
- Instead, we implemented a very solid, user-friendly system, which required a customer to just dial the USA number that was assigned and programmed to ring in the USA where the Call Back switch is
- The customer would call the number and make the number ring once, then hang up
- The switch would identify the DID (USA number that called) and
- Walid Alkhatib – Page 4 of 6 automatically would call back the number of the phone from which the call was made
- When the customer at the other end of the call got a call back from the switch with a caller ID number of the USA DID that he was asked to call and hang up
- When the customer answered the call, he/she heard a message that told them in their own language, asking them to dial any number in the world using the
- USA dial tone
- The dial tone would be from one of the top-tier carriers that we had connected to the call back switch such as, , MCI, Sprint or Verizon
- The creation of this system caused a huge sensation which was extremely financial lucrative
- For example, callers in India were paying $2-$3 dollars a minute using INDIA PTT, but the same callers were using our system calling anywhere in the world for a fraction of the cost.
01.1994
- Business Accomplishments
- Proudly, I invented and created Phone Cards which saved millions of dollars for citizens and immigrants alike in countries with corrupt practices in charging high rates
- These high rates prohibited customers from calling their loved ones and checking on their loved ones’ well-being
- In addition to the Phone Cards, I opened Calling Shops for customers to use in most major countries in Asia, including China, India, Bangladesh and Pakistan
- This concept was implemented in every major U.S
- City in the world and made it possible for customers to call their loved ones for at least 5 minutes when they could not possibly afford to call at all previously
- Through my company’s technology I brought a
- U.S
- Dial tone into each customer’s hometown, using American hardware, software and technology of AT&T, Verizon, and MCI
- Also, I developed and implemented the “Calling Back” concept where a grandmother in India, China or Italy dials a programmed number (DID), and lets it ring once before hanging up
- The phone would identify the number that had just called and from what country the call originated
- Within a few seconds a call back initiated by our switch would occur, and the grandmother would receive a call in her language, telling her what number to call to speak to her loved ones
- This concept prevented the callers from enduring high rates and charges to speak with their loved ones
- My innovation became extremely popular overnight with a quick return in profit for all involved including the distributer of the $2,
- Walid Alkhatib – Page 3 of 6 $5, $10, and $20 cards to stores throughout the five boroughs of
- New York
- Eventually, the business spread across the United
- States and became one the fastest growing ventures in history
- Unfortunately, greedy people became involved, and the industry became overly diluted
- One of the benefits of this experience for me was seeing the employees that I had mentored and trained to succeed in this industry through hard work and dedication
- Due to their efforts they have attained financial security that should sustain them and their families for years to come
- On the other hand, there are persons who tried to take shortcuts and to exploit these cards, but they were used by others who were never seen again
- This telecom innovation has grown into a $100B industry
- Accomplishments Chronology, – Started business through manual connections, arranging the time between the two parties and using a two-way calling feature.
Chief Executive Officer
TALK SMART USA
New York
01.2001 - Current
- Talk Smart provides a full range of cost-effective services over a fully integrated global IP-based network
- Direct, plan and implement policies, objectives or activities of the company to ensure continuing operations, to maximize returns on investments, and to increase productivity
- Manage the company’s financial or budget activities to fund operations, maximize investments, or increase efficiency
- Negotiate and approve contracts and agreements with suppliers, distributors, federal or state agencies and other business entities
- Oversee human resources activities, including the approval of human resources plans or activities, the selection of directors or other high-level staff, and the establishment of major departments
- Implement corrective action plans to solve organizational problems
- Direct activities of the sales and marketing team concerned with production, pricing, sales or distribution of products
- Organize or approve promotional campaigns
- Manage non-merchandising departments such as advertising, purchasing, credit and accounting, represent company and promote its objectives at official functions or delegate company representatives to do so
- Interpret and comply with government policies, rules, regulations or laws related to company
- Key Contributions:
- Developed and implemented successful model that allows customers around the world to make calls to their families and relatives in the USA for a fraction of the cost with high quality phone lines by delivering major USA telephone companies like Verizon, MCI, AT&T and Sprint
- Ensure a continuous flow of business as the “go to” point person for both vendors and large clients and handling payment terms, contracts and discussing needs so company products remain current and useful
- Walid Alkhatib – Page 6 of 6
- Created and developed concept of printing access numbers (DIDs) on cards to be sold through the USA, resulting in maximum profits up to $8M a month
- Spearhead Quality Control efforts by contacting customers to make sure company loyalty remains intact and address any issues with service and technology,
- Rolled-out proprietary Callback System which resulted in sales revenues of $300K per month
- Continually attend telecom tradeshows throughout the
- United States and other countries to keep up with the latest trends in an effort to increase quality while reducing costs
- Participate in hardware (switches) and software platforms for maximum security from hacking, thus reducing the chances of incidental loss
- Ensure that all shipping and delivering of products are consistently efficient and exceeding customers’ expectations.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Increased company revenue $[Amount] through aggressive new market strategies.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Established foundational processes for business operations.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Education
MBA - leadership and sustainability
University of Cumbria
UK12.2023
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Arizona State University
2013
proficient in the design, testing & evaluation of mechanical, energy & environmental systems - Mechanical Engineering
College of Staten Island – CUNY
1996
Architectural Engineering
Palestine Polytechnic University
1986
Skills
- Executive Leadership
- Policy Development
- Complex Problem Solving
- Leadership and People Development
- Industry Expertise
- Judgement and Decision Making
- Employee Motivation and Performance
- Organizational Development
- Business Development
- Budget Planning
- Regulatory Compliance
- Integrity and Transparency
- Operational Analysis
- Strategic Planning and Execution
- Change and Growth Management
- Relationship and Team Building
- Financial Management
- Profit and Loss Management
- Portfolio Management
- Sales Growth
- Project Oversight
- Intuit QuickBooks
- Solution Innovation
- Contract Negotiation
- Marketing and Advertising
- Process Improvement
- Quality Control Planning
- MIssion and Vision
- Risk and Mitigation Analysis
- Management Team Leadership
- Innovative and Visionary
- Business Consulting
Additional Information
- Awards , Inducted into the Who’s Who of Top 500 Businesses (2017) My company Talk Smart was awarded the Best VOIP and Internet Telephony on Staten Island, NY, for two consecutive years (2015 and 2016)
Timeline
Chief Executive Officer
TALK SMART USA
01.2001 - Current
01.1996
AT&T
01.1995
01.1994
MBA - leadership and sustainability
University of Cumbria
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Arizona State University
proficient in the design, testing & evaluation of mechanical, energy & environmental systems - Mechanical Engineering
College of Staten Island – CUNY
Architectural Engineering
Palestine Polytechnic University