Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Walid Edwards

HOUSTON

Summary

Demonstrating considerable knowledge of federal, state, and local laws, regulations, and rules within areas of responsibility. Proficient in supervisory techniques, human resource management regulations, and customer service practices. Skilled in conducting financial studies, analyzing complex data for reporting purposes, and fiscal planning. Effective communicator with excellent customer service satisfaction levels, delivering projects on time and within budget. Maximizing audit-readiness and providing sound recommendations for optimized procurement processes. Thrive in team environments and working independently with minimal supervision.

Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Driver

UBER
03.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Licensed Health Insurance broker

Healthcare Solutions Team
02.2022 - 03.2023
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.
  • Calculated quotes and educated potential clients on insurance options.
  • Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
  • Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.

Truck Driver

John Christner Trucking, LLC
09.2014 - 02.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.

Xfinity Sales Professional

Comcast
03.2014 - 08.2014
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
  • Increased sales revenue by identifying and targeting high-potential markets and customer segments.
  • Reached performance objectives and generated over $[Number] in sales.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
  • Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
  • Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
  • Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
  • Shaped value-added solutions and approaches for key audiences by leveraging industry trends in customer marketplaces and industries.
  • Expanded retail operation through successfully developing [Number] stores.
  • Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Sales Consultant

Crawford Buick GMC
01.2013 - 02.2014
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.

Communications Specialist

U.S. Army active duty
01.2007 - 12.2012
  • Subject Matter Expert who effectively oversees the optimal installation, maintenance, and troubleshooting of highly complex signal support equipment, electronics, and terminal devices. Accurately led signal support functions, including technical problem resolution and user training exercises. Drove preventive and predictive maintenance initiatives on assigned vehicles.
  • Installed, operated and updated power generators and other critical pieces of equipment

Sales Associate

Armstrong Ford, Hickory, NC
01.1996 - 01.2007
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

Master of Business Administration (MBA) - Business/Managerial Economics

University of Phoenix
01.2012

Masters of Business Administration; Bachelor of Science; Associate Degree - Business; Accounting; Business

University of Phoenix
01.2012

BSB - Accounting

University of Phoenix
01.2009

Skills

  • Insurance expertise
  • Property and Casualty Insurance
  • Workers' Compensation Claims
  • Xactimate
  • Accounting
  • Client support
  • Telecommunications
  • Proficient in Microsoft Office
  • Collaborative team development
  • Financial analysis and reporting
  • Time management
  • Valid Driver's license
  • Customer service

Certification

  • [Area of certification], [Company Name] - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working

Interests

  • Historical Exploration
  • Adventure Travel
  • Train Travel
  • Road Trips
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Interior Design
  • I have a passion for photography and editing photos
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Horseback Riding
  • Outdoor Recreation
  • Playing Sports
  • I participate in a variety of outdoor recreational activities
  • Camping
  • Digital Art and Animation
  • Video Game Design
  • Artificial Intelligence (AI) and Machine Learning
  • Developing software, websites, and apps in various programming languages
  • App Development
  • Coding and Programming
  • Video Gaming

Timeline

Driver

UBER
03.2023 - Current

Licensed Health Insurance broker

Healthcare Solutions Team
02.2022 - 03.2023

Truck Driver

John Christner Trucking, LLC
09.2014 - 02.2022

Xfinity Sales Professional

Comcast
03.2014 - 08.2014

Sales Consultant

Crawford Buick GMC
01.2013 - 02.2014

Communications Specialist

U.S. Army active duty
01.2007 - 12.2012

Sales Associate

Armstrong Ford, Hickory, NC
01.1996 - 01.2007

BSB - Accounting

University of Phoenix

Master of Business Administration (MBA) - Business/Managerial Economics

University of Phoenix

Masters of Business Administration; Bachelor of Science; Associate Degree - Business; Accounting; Business

University of Phoenix

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