Walid Noorzai
Fort Worth,TX
Summary
Dynamic and dependable professional with a proven track record at Uber, excelling in customer service and problem-solving. Adept at multitasking and maintaining a positive attitude in fast-paced environments, I thrive in both independent and team settings, consistently delivering results while adapting to new challenges.
Overview
28
28
years of professional experience
Work History
Transportation, Material Moving
Uber, Uber Eats, Lyft , DiDi
12.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Construction Manager
Tarrant Luxury Properties LLC
02.2016 - Current
- Supervised team of Number construction workers to maintain productivity and quality of work.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
Security Guard / Crowd Controller
MCG Melbourne Australia
02.2005 - 12.2026
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Machine Operator
Austrim Textiles
01.2000 - 12.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Sales Representative Team Leader
Victorian Quality Roofing Victoria
02.2021 - 04.2021
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Sales Associate
Dillards Department Store
07.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Head Waiter
Peter Rowland Group
01.2005 - 2014
- Navigated complex regulatory environments effectively by ensuring strict compliance with all state-mandated guidelines governing waiver service provision.
- Promoted a safe and comfortable environment for clients through regular home safety assessments and modifications as needed.
- Provided ongoing emotional support to clients facing challenges related to disability, illness, or aging, empowering them to overcome obstacles with resilience and optimism.
- Improved the quality of care for individuals with disabilities by developing and implementing personalized service plans.
Beverage / Bar / Bingo Assistant Gaming Attendant
Crown Casino Ltd. Village Green / Black Hotel / Catholic Irish Club Melbourne
01.2001 - 12.2011
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
- Facilitated effective communication among team members through regular meetings, training sessions, and open dialogue channels.
- Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
- Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
- Improved overall guest satisfaction by offering personalized assistance during their visits to the gaming floor.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Explained and demonstrated games and attractions to assist guests.
- Answered guest questions to provide fun game experience.
- Provided attentive support during high-traffic periods, ensuring seamless gameplay experiences for all customers involved.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Collaborated with marketing team members to promote special events and attract new clientele to the gaming facility.
- Proactively identified opportunities for process improvement within the gaming area, contributing to enhanced efficiency measures.
- Optimized gaming equipment layout to maximize floor space and player comfort.
- Improved operational efficiency by training new staff on gaming floor procedures and customer service standards.
- Improved guest loyalty by personalizing interactions and remembering regular visitors' preferences.
- Boosted sales of promotional gaming activities by effectively communicating offers to guests.
- Ensured smooth operation of gaming machines through regular inspection and maintenance.
- Maintained accurate records of transactions and player activities to ensure compliance with legal requirements.
- Enhanced team performance with regular feedback and suggestions for process improvements.
- Contributed insights for gaming selection and procurement, based on customer feedback and trends.
- Ensured adherence to age restrictions and responsible gaming policies to promote safe gaming environment.
- Fostered positive and welcoming atmosphere, greeting guests upon arrival and departure.
- Delivered informative and friendly customer service to assist new players in understanding game rules.
- Contributed to significant reduction in customer complaints by promptly addressing and resolving issues.
- Streamlined payout process for winners, ensuring satisfying experience for successful players.
- Increased player satisfaction with prompt assistance and resolution of machine malfunctions.
- Facilitated fun gaming experience, engaging with customers to ensure their enjoyment and repeat visits.
- Assisted in development and execution of gaming events to attract larger clientele.
- Supported marketing initiatives by distributing promotional materials and explaining benefits to guests.
- Reduced downtime of gaming machines by quickly identifying and reporting technical issues to maintenance staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Enhanced customer experience by maintaining clean and organized gaming floor.
- Promoted safe gaming environment, diligently monitoring for compliance with gaming regulations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Issued tickets to customers and collected payment and fees for desired services.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Delivered information and details of interest about facility to visitors.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Set up promotional displays and equipment for special events and activities.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Oversaw maintenance and operation of Type, Type and Type equipment, maintaining safety, cleanliness and operational efficiency.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Operated rides and attractions according to written guidelines to reduce injuries.
Kitchen Hand
3 Cows Cafe Southgate
02.1999 - 12.2000
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Complete Hospitality Training Bar & Gaming Courses - Chubb Security- Certificate of Achievement
Overseas
Afghanistan , Pakistan , Australia 06.2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Organizational skills
Additional Information
Awards Received :
Gaming Machine Gold Standard
Service Leader Nomination Crown Casino & Village Green Hotel ( 12 )
Crown Casino Five - Ten Years Service Award
Attendance Incentives Program Award ( 8 )
World’s Longest Lunch Peter Rowland Catering At Flemington
Smart Moves 2006- Health and Safety Award
Languages
English
Professional Working
Hindi
Elementary
Persian
Native or Bilingual
Urdu
Elementary
Timeline
Sales Representative Team Leader
Victorian Quality Roofing Victoria
02.2021 - 04.2021
Transportation, Material Moving
Uber, Uber Eats, Lyft , DiDi
12.2019 - Current
Construction Manager
Tarrant Luxury Properties LLC
02.2016 - Current
Sales Associate
Dillards Department Store
07.2015 - 02.2016
Security Guard / Crowd Controller
MCG Melbourne Australia
02.2005 - 12.2026
Head Waiter
Peter Rowland Group
01.2005 - 2014
Beverage / Bar / Bingo Assistant Gaming Attendant
Crown Casino Ltd. Village Green / Black Hotel / Catholic Irish Club Melbourne
01.2001 - 12.2011
Machine Operator
Austrim Textiles
01.2000 - 12.2021
Kitchen Hand
3 Cows Cafe Southgate
02.1999 - 12.2000
Complete Hospitality Training Bar & Gaming Courses - Chubb Security- Certificate of Achievement
Overseas
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