Walid Rawda
Doha
Summary
Motivated leader with 20+ years of experience in organizing and managing services within hospitality environment. Track Record of on-the-spot decision making and supporting the employees. Focused on ensuring the guests' needs while enforcing standards for individual performance. Adept at general supervision, hiring, training and motivation of employees. Highly skilled in driving sales through excellent operations and marketing efforts. Hands on experience in managing restaurant functions to ensure exceptional customer services. Well-versed in analyzing areas of improvement in business and evaluating employee performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front of House Lead
Trinity Talent Qatar & MATCH HOSPITALITY Asia
11.2023 - 01.2024
- Responsible for delivering best customer experience by allocating VIP guest tables on reservation system and hosting them and to anticipate their needs.
- Providing Stadium Lead with any accidental report.
- Conducted regular staff evaluations, providing constructive feedback to improve individual performance levels.
- Maintained clean, welcoming environment for guests, ensuring optimal dining experiences.
- Streamlined front of house operations for increased efficiency with well-organized scheduling and task delegation.
- Established welcoming atmosphere by greeting each guest warmly.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Orchestrated positive customer experiences by overseeing every area of 0ver 600 guests operations.
Operation Manager
CUBE65 Group, (Gras Restaurant) & (La Vella Club)
02.2023 - 10.2023
- (Opening consultancy project)
- Develop pre-opening budget for each department with CFO, HR, and commercial services to coordinate with development team to ensure homogeneity in pre- opening reporting numbers, and regularly update project status.
- Overseeing daily operations of outlet from training, preparation, production, pricing, hosting, and service
- Creating and implementing growth strategies
- Setting key performance goals
- Hire key personnel and overseeing training programs.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Facilitated smooth collaboration between departments through clear communication channels.
Stadium Deputy Lead
Dohatna Hospitality ABA & MATCH HOSPITALITY Asia
10.2022 - 01.2023
- Assist Stadium Lead in supporting and coaching area managers of hospitality areas within stadium.
- Manage and help HODs to achieve best possible standards and ensure that control system is carried out in line with FIFA world cup international standards.
- Ensure full adherence to Hygiene and Safety
- Ensure daily fire walks are completed and any hazards are reported or rectified promptly.
- Meet with all HODs to discuss any issues or concerns.
- Also, meet individually to discuss relevant roles and responsibilities.
- Monitor
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Coordinated multi-agency operations for complex cases, sharing information efficiently while protecting sensitive data.
- Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
- Improved response times by analyzing patrol routes and adjusting staffing levels accordingly.
- Control and advise.
- Coordinate with HR manager regarding training needs, recruitment and selection of staff.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Outlet Manager (Como Lavazza & Panettone)
Al Diyar Al Qataria International Group
09.2021 - 10.2022
- Oversee the daily operation of the outlet
- Plan and assign daily workloads to all outlet associates
- Develop and enforce establishes policies and procedures
- Establish operational strategies to meet the customer service standards
- Obtain customer feedback and recommend necessary outlet operational changes
- Develop cost-effective operational plan to achieve company goals.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Evaluated employee productivity metrics regularly, adjusting goals accordingly to drive performance improvements.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Events and Entertainment Manager
RTIME Creative House
01.2019 - 01.2021
- Collaborate with event organizers to manage event delivery
- Coordinated with Event Planners, Event Captains, and Event Chefs to ensure delivery
- Of all necessary equipment and beverages for catered events
- Executed events while ensuring that all logistics requirements are carried out
- According to the event plans
- Manages the event plans and works closely with other departments to ensure that all
- Operational requirements of the events are fulfilled.
- Coordinated with other entertainment venues to create joint promotional events.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Expanded company''s market reach by identifying new opportunities for growth within the entertainment industry.
- Coordinated complex logistics for large-scale entertainment events, ensuring seamless guest experiences.
- Streamlined event planning processes for improved efficiency and reduced costs.
Managing Partner
Bistro Bar Live
01.2016 - 01.2019
- Created succession plans to provide continuity of operations during leadership transitions.
- Formulated and executed strategic initiatives to improve product offerings.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Negotiated high-value contracts with clients, securing profitable partnerships for company.
- Led recruitment efforts to attract top talent, contributing to highly skilled workforce capable of meeting client demands effectively.
- Monitored key business risks and established risk management procedures.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
Operations Manager at (SKYBAR) & (THE O1NE CLUB)
SKY MANAGEMENT
01.2007 - 01.2015
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Reduced operational risks while organizing data to forecast performance trends.
- Increased profit by streamlining operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Facilitated smooth collaboration between departments through clear communication channels.
Team Leader
Gruen Eatery Beirut
01.2005 - 01.2008
- Developed and maintained exceptional customer service standards
- Performed checkouts of servers to ensure that all tickets were accounted for.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collected, arranged, and input information into database system.
- Held weekly team meetings to inform team members on company news and updates.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Observed packing operations to verify conformance to specifications.
Shift Supervisor
Le Particulier (Fine Dining Restaurant)
01.2005 - 01.2007
- Taking complaints and greeting customers
- Physically present on restaurant floor and in kitchen to monitor quality of service and food.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Assisted in budget planning and cost control measures, contributing to overall financial success of establishment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Delivered successful training to more than 40 employees during tenure, educating on successful work processes and productivity strategies.
Head Waiter
Sydney's Club & restaurant, le Vendome Intercontinental
01.2003 - 01.2005
- Checked guests' identification before serving alcoholic beverages.
- Trained staff members on use of POS system.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Captain Waiter (Scoozi & COZMO Restaurant)
BOUBESS PREMIERE LEISURE GROUP
01.2002 - 01.2003
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
Food and Beverage Attendant
Plaza Hotel / Ciro's Pizza Pomodoro
01.2001 - 01.2002
- Delivered exceptional service even under high-pressure situations, maintaining highest standards of professionalism.
- Offered product samples, answered questions and helped customers find items.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
- Set up advertising signs and displays on shelves, counters and tables.
- Assisted with day-to-day operations (over 200 covers per shift), working efficiently and productively with all team members.
Education
Associate of Baccalaureate Studies - Hospitality Management (culinary Arts)
Beir Hassan College
Beirut, Lebanon10.2003
2nd Year (not Completed) - Business Administration And Management
American University of Science And Technology
Beirut, Lebanon.2005
Skills
- Decision-Making
- Employee Motivation
- Team Leadership
- Financial Planning
- Change Management
- Inventory Tracking and Management
- Revenue Growth
- Teamwork and Collaboration
- Sales Coaching
- Customer Service
- P&L Administration
- Operations Oversight
Additional Information
Transferable QID with Qatari driving license are available
Languages
Arabic
Native language
English
Advanced
C1
French
Intermediate
B1
Certification
● Basic food hygiene training courses. ( G.W.R consulting , in-house course on Supervising Food Safety )
● Health & safety training course. ( Highfield awarding body for compliance , HABC level 3 award in Supervising Food Safety in Catering QCF ).
● Guest courtesy / sweet training / Customers come first / eye contact training. ( Intercontinental Hotel).
● MATCH HOSPITALITY certification award during FIFA football Asian cup 2024.
● FIFA world cup 2022 certification award.
Timeline
Front of House Lead
Trinity Talent Qatar & MATCH HOSPITALITY Asia
11.2023 - 01.2024
Operation Manager
CUBE65 Group, (Gras Restaurant) & (La Vella Club)
02.2023 - 10.2023
Stadium Deputy Lead
Dohatna Hospitality ABA & MATCH HOSPITALITY Asia
10.2022 - 01.2023
Outlet Manager (Como Lavazza & Panettone)
Al Diyar Al Qataria International Group
09.2021 - 10.2022
Events and Entertainment Manager
RTIME Creative House
01.2019 - 01.2021
Managing Partner
Bistro Bar Live
01.2016 - 01.2019
Operations Manager at (SKYBAR) & (THE O1NE CLUB)
SKY MANAGEMENT
01.2007 - 01.2015
Team Leader
Gruen Eatery Beirut
01.2005 - 01.2008
Shift Supervisor
Le Particulier (Fine Dining Restaurant)
01.2005 - 01.2007
Head Waiter
Sydney's Club & restaurant, le Vendome Intercontinental
01.2003 - 01.2005
Captain Waiter (Scoozi & COZMO Restaurant)
BOUBESS PREMIERE LEISURE GROUP
01.2002 - 01.2003
Food and Beverage Attendant
Plaza Hotel / Ciro's Pizza Pomodoro
01.2001 - 01.2002
Associate of Baccalaureate Studies - Hospitality Management (culinary Arts)
Beir Hassan College
2nd Year (not Completed) - Business Administration And Management
American University of Science And Technology
● Basic food hygiene training courses. ( G.W.R consulting , in-house course on Supervising Food Safety )
● Health & safety training course. ( Highfield awarding body for compliance , HABC level 3 award in Supervising Food Safety in Catering QCF ).
● Guest courtesy / sweet training / Customers come first / eye contact training. ( Intercontinental Hotel).
● MATCH HOSPITALITY certification award during FIFA football Asian cup 2024.
● FIFA world cup 2022 certification award.
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