Walique Branch
Washington,DC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure EMS ASSOCIATE position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
ASSISTANT MANAGER/PHOTOGRAPHER
CHERRY HILLS PROGRAMS
11.2021 - Current
- Protected business, team members and customers by monitoring everything and everyone
- Keeping operations in line with legal service requirements
- Providing excellent guest services throughout the experience
- Assist as needed with admin tasks such as inventory, scheduling, and recruiting
- Help motivate the team members to reach our goal for the day
- Train and develop staff as needed to maintain a consistent knowledge base.
LEAD STORE CONSULTANT
FEDEX OFFICE
11.2019 - 10.2021
- Work front counter, delivering outstanding and positive customer service to FedEx customers
- Persuade customers into buying store products
- Assist customers with packaging and shipping their packages
- Create business cards along with posters and services for local business
- Manage the center's production workflow, assuring that daily tasks are complete
- Work with team to achieve center goals, focusing on company metrics-Sales, shipping, payroll and SQI (Service Quality Index)
- Ability to learn how to operate all equipment efficiently
- Ability to work in the production area, taking and completing customers print orders
- Perform daily open and close procedures.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
KITCHEN STAFF
SHAKE SHACK
01.2019 - 11.2019
- Quality and efficiently processed payments and made accurate change
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Ability to learn how to operate all equipment in the kitchen
- Properly portioned and packaged take-out foods for customers
- Serve customers they're food when requested to bring to table.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
LEAD CASHIER
MCDONALDS
12.2016 - 12.2018
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Performed up to service standards to keep a consistent, high quality environment devoted to customer satisfaction
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
FLOOR SUPPORT CREW MEMBER
MACYS
12.2015 - 11.2016
- Greet and assist customers, operate cash registers
- Ability to meet or exceed sales, customer service and loyalty program standards
- Ability to communicate effectively with customers, peers and management
- Operational knowledge of merchandising and standard store operations.
Education
HIGH SCHOOL DIPLOMA -
FRIENDSHIP COLLEGIATE ACADEMY
Washington, DC06.2017
Skills
- Physical strength and endurance skills
- Honest/Integrity skills
- Interpersonal Skills
- Communication skills
- Organization and Efficiency skills
- Analytical skills
- People Skills
- Problem Solving Abilities
- Customer Service
- Teamwork
- General Math Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Compliance understanding
Timeline
ASSISTANT MANAGER/PHOTOGRAPHER
CHERRY HILLS PROGRAMS
11.2021 - Current
LEAD STORE CONSULTANT
FEDEX OFFICE
11.2019 - 10.2021
KITCHEN STAFF
SHAKE SHACK
01.2019 - 11.2019
LEAD CASHIER
MCDONALDS
12.2016 - 12.2018
FLOOR SUPPORT CREW MEMBER
MACYS
12.2015 - 11.2016
HIGH SCHOOL DIPLOMA -
FRIENDSHIP COLLEGIATE ACADEMY
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