Walkener Toilolo
Dallas,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
16
16
years of professional experience
Work History
Server/Waiter
Maggiano's Restaurant
11.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Restaurant Waiter
P. F. Chang's
05.2018 - 03.2020
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
General Manager
Panera Bread
02.2016 - 08.2018
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Equipment Operator
US Navy
12.2007 - 12.2015
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
Laboratory Technician Supervisor
Baylor Scott & White/ HTPN
04.2013 - 07.2015
- Enhanced laboratory efficiency by implementing new protocols and standard operating procedures.
- Reduced laboratory errors by conducting thorough quality control checks on all equipment and materials.
- Managed a team of technicians, providing guidance and support to increase productivity and overall job satisfaction.
- Assisted in budget planning and resource allocation, reducing operational costs without compromising quality standards.
- Served as primary liaison between the lab team and upper management, effectively communicating progress updates and addressing concerns as they arose.
- Consistently met or exceeded project deadlines, showcasing effective time management and prioritization skills.
Education
No Degree - Criminal Justice
Mountain View College
Dallas, TXHigh School Diploma -
Pioneer High School
San Jose, CA05.2007
Skills
- Guest Engagement
- Guest Relations Management
- Operations Oversight
- Workflow Planning
- Customer Retention
- Branding
Languages
Spanish
Limited Working
Samoan
Limited Working
Timeline
Server/Waiter
Maggiano's Restaurant
11.2020 - Current
Server/Restaurant Waiter
P. F. Chang's
05.2018 - 03.2020
General Manager
Panera Bread
02.2016 - 08.2018
Laboratory Technician Supervisor
Baylor Scott & White/ HTPN
04.2013 - 07.2015
Equipment Operator
US Navy
12.2007 - 12.2015
No Degree - Criminal Justice
Mountain View College
High School Diploma -
Pioneer High School
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