Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Walker Blanchard

Raymond,Iowa

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Asst. Manager

Walmart
01.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Account Manager

Peoples insurance agency
09.2021 - 12.2021
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Answered over 100 calls a day

Legend Trails Inn and Suites

Parkersburg IA
08.2019 - 09.2021
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided services efficiently and with high level of accuracy.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Provided exceptional service and assistance to guests upon check-in.

Work Study

Ellsworth Community College Financial Aid Office
10.2019 - 02.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Assisted in planning and running special events such as orientations, conferences and fundraisers.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Created and maintained databases to store student information.
  • Helped create and maintain spreadsheets to track financial records and other data.

Education

Liberal Arts -

Ellsworth Community College
05.2020

Aplington-Parkersburg High School
05.2019

Skills

  • Task Delegation
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Operations Management
  • Employee Scheduling
  • Orientation and Training
  • Financial Management
  • Money Handling

Volunteer Experience

First Congregational Church, Intern, Parkersburg IA 50665, 11/2017, 05/2019, Answer Phones, Filing, Web Design, Set up weekly meetings, Greet Members, Set up for kids meetings

Timeline

Account Manager

Peoples insurance agency
09.2021 - 12.2021

Asst. Manager

Walmart
01.2020 - Current

Work Study

Ellsworth Community College Financial Aid Office
10.2019 - 02.2020

Legend Trails Inn and Suites

Parkersburg IA
08.2019 - 09.2021

Liberal Arts -

Ellsworth Community College

Aplington-Parkersburg High School

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Walker Blanchard