Summary
Overview
Work History
Education
Skills
Basic computer skills; rudimentary Spanish language
Timeline
Generic

Walker Dean

Phoenix,AZ

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication in challenging environments.

Overview

5
5
years of professional experience

Work History

Kitchen Manager

Chipotle Mexican Grill
05.2022 - Current
  • Conduct daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspect stock to identify shortages, replenish supply and maintain consistent inventory.
  • Check and test foods to verify quality and temperature.
  • Implement and maintain food safety and sanitation standards to establish safe handling and preparation of food.
  • Cover all positions in restaurant (including cashier, food line assembly, dishwasher, and cook) when other employees call out sick.
  • Work overtime whenever needed; come in on days off when called to help management team.
  • Handle $3,000 - $5,000 using POS system.

Certified Trainer

Chipotle Mexican Grill
07.2021 - 05.2022
  • Mentored new hires (apprx 15), resulting in stronger staff development and increased productivity.
  • Contributed to Restaurant being recognized by corporate office as top performing location in Arizona.
  • Trained new employees on cash register, front line food preparation, and daily crew duties.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Taught new team members correct procedures for all areas of operations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Crew

Chipotle Mexican Grill
06.2019 - 07.2021
  • Worked front counter, interfaced with customers, took orders, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Excellent reviews of me posted by customers on Yelp.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum dining experience.
  • Handled $5,000 - $8,000 cash per shift, using POS system.

Teen Volunteer

Appaloosa Scottsdale Public Library
06.2018 - 08.2018
  • Volunteer for the Summer Reading Program.
  • Worked with children, adults, and seniors, answering inquiries and providing information.
  • Promoted Summer Reading Program and solicited enrollment.
  • Worked overtime when necessary.
  • Registered participants, dispensed prizes.

Education

High School Diploma -

Pinnacle High School
Phoenix, AZ
05.2021

Skills

  • Outstanding communication and interpersonal skills, capable of resolving multiple and complex issues while maintaining eye contact
  • Expert phone skills and calm, cheerful disposition
  • Execute multiple tasks simultaneously and interact with multiple team members
  • Solutions-oriented, positive attitude
  • Dedicated, reliable, team player

Basic computer skills; rudimentary Spanish language

Word processing, spreadsheets; 3 years of Spanish language in high school.

Timeline

Kitchen Manager

Chipotle Mexican Grill
05.2022 - Current

Certified Trainer

Chipotle Mexican Grill
07.2021 - 05.2022

Crew

Chipotle Mexican Grill
06.2019 - 07.2021

Teen Volunteer

Appaloosa Scottsdale Public Library
06.2018 - 08.2018

High School Diploma -

Pinnacle High School

Similar Profiles

CREATE PROFILE
Walker Dean