Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Walker Douglas

Clovis,CA

Summary

Proven adaptability and exceptional customer service skills honed at Dutch Bros Coffee, where fostering a loyal customer base and enhancing satisfaction through personalized beverage creation were key achievements. Demonstrated reliability, food safety adherence, and beverage preparation expertise, contributing to seamless event execution and high-pressure situation management. The fast-paced environment at Dutch Bros greatly helped me make drinks and serve food on busy days at the golf course.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Riverside Golf Course
06.2023 - Current
  • Trained new staff members on company policies and procedures.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
  • Opened, poured/made and served hot and cold beverages to customers to complement food and dining experience.
  • Greeted guests to provide friendly and welcoming experience.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Offered product samples, answered questions and helped customers find items.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
  • Communicated and coordinated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Handled cash transactions accurately and processed payments, ensuring accountability and proper financial reporting at the end of each shift.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Monitored and maintained food and beverage supplies, assisting with restocking when needed.
  • Established rapport with customers by providing friendly and attentive service, and developed strong relationships.

Barista

Dutch Bros Coffee
01.2021 - 05.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Made and served brand-specific café beverages with focus on speed, quality and service.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Maintained regular and consistent attendance and punctuality.
  • Used POS system to accurately enter orders and process payments.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Bachelor of Science - Forensic Behavioral Science

California State University, Fresno
Fresno, CA
05-2024

Skills

  • Adaptability under pressure
  • Reliability and punctuality
  • Food safety
  • Beverage preparation
  • Customer service
  • Safe food handling

Certification

  • Alcohol Seller/Server License – State Liquor Control Board [varies by state].
  • Food Handler Certification - American National Standards Institute (ANSI).
  • CPR/AED Certification

Timeline

Food and Beverage Attendant

Riverside Golf Course
06.2023 - Current

Barista

Dutch Bros Coffee
01.2021 - 05.2023

Bachelor of Science - Forensic Behavioral Science

California State University, Fresno

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Walker Douglas