- Running
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WALKER DOUGLAS
Fresno,CA
Summary
Proven adaptability and exceptional customer service skills honed at Dutch Bros Coffee, where fostering a loyal customer base and enhancing satisfaction through personalized beverage creation were key achievements. Demonstrated reliability, food safety adherence, and beverage preparation expertise, contributing to seamless event execution and high-pressure situation management. The fast-paced environment at Dutch Bros greatly helped me make drinks and serve food on busy days at the golf course. I am a former CCCAA and D1 cross country and track and field athlete. Being an athlete at the college level takes a certain level of discipline and work ethic that I like to transfer over to my jobs. It has taught me how to work with a team, stay motivated when I am not, and push through hard times. As a former athlete, I am also a part of the volunteer team for both Clovis Community College and Fresno State. I am currently in the process of obtaining my NASM Certified Personal Trainer certificate.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Paraprofessional Instructional Assistant Substitute
Clovis Unified School District
03.2026 - Current
- Substituted in various special ed classes across multiple school sites, ensuring continuity of instruction and support for diverse learning needs.
- Assisted supervising teacher in managing classroom dynamics and executing lesson plans, fostering a positive learning environment.
- Enhanced student understanding by actively engaging them in lessons and activities. carrying out planned lessons and activities.
- Delivered instruction on key concepts from lesson plans, enhancing student understanding and engagement.
- Subbed for multiple types of Special Ed classes at different school sites.
Banquet Staff Member
Tenaya Lodge At Yosemite
04.2026 - 07.2026
- Coordinated banquet setups, arranged tables and equipment efficiently and on time.
- Led post-event clean-up efforts, ensuring venues met cleanliness and safety standards.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns during events.
- Proactively resolved any food allergy concerns or dietary restrictions among guests by working closely with kitchen staff.
- Maintained cleanliness and organization of bar area throughout events.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
Food And Beverage Attendant
CourseCo Riverside Golf Course
06.2023 - 03.2026
- Welcomed guests at entrance, ensuring a friendly atmosphere.
- Assisted with bussing tables and cleaning up spills.
- Offered product samples, answered questions and helped customers find items.
- Handled cash transactions accurately and processed payments, ensuring accountability and proper financial reporting at the end of each shift.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Developed rapport with regular and same day customers by remembering their preferred drinks.
- Prepared cocktails for customers using exact recipes combined with personal flair.
- Upsold premium liquor and 'singles' or 'doubles' in order to achieve better sales.
Barista
Dutch Bros Coffee
01.2021 - 05.2023
- Pleasantly greeted customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Made and served brand-specific beverages with focus on speed, quality and service.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Science - Forensic Behavioral Science
California State University
Fresno, CA05.2024
Associate of Science - Administration Of Justice
Clovis Community College
Fresno, CA05.2022
Associate of Science - Liberal Studies
Clovis Community College
Fresno, CA05.2022
Skills
- Effective communication
- Calm and patient demeanor
- CPR and first aid
- Teamwork and collaboration
- Customer service
- Customer relationship building
- Strong work ethic
- Beverage preparation
- Friendly and outgoing
- Cash management
- Opening and closing duties
Certification
Alcohol Seller/Server License, State Liquor Control Board, [varies by state], Food Handler Certification, American National Standards Institute (ANSI), CPR/AED Certification
Interests
Timeline
Banquet Staff Member
Tenaya Lodge At Yosemite
04.2026 - 07.2026
Paraprofessional Instructional Assistant Substitute
Clovis Unified School District
03.2026 - Current
Food And Beverage Attendant
CourseCo Riverside Golf Course
06.2023 - 03.2026
Barista
Dutch Bros Coffee
01.2021 - 05.2023
Associate of Science - Liberal Studies
Clovis Community College
Bachelor of Science - Forensic Behavioral Science
California State University
Associate of Science - Administration Of Justice
Clovis Community College