Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Walker Reynolds

Vicksburg,MS

Summary

Experienced Slot Operations and Slot Technical Management who can work on any type of manufactured slot machine from new to old technology. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Tech-savvy Slot Technician possessing in-depth knowledge of gaming machine circuitry, installation procedures, assembly and maintenance. Offering years of experience monitoring and repairing slot machines. Skillful in effectively identifying malfunctions, troubleshooting and adjusting electro-mechanical and electronic equipment to optimize efficiency. Collaborative team player comfortable working with minimal supervision and managing multiple tasks simultaneously.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Collision Repair Technician

Reynolds Auto&Van
01.2019 - Current
  • Expertly used wide range of tools for damage repair.
  • Repaired surface damage utilizing wide range of systems and methodologies.
  • Produced detailed checklist for body shop management team.
  • Fostered strong relationships with vendors to negotiate favorable pricing on parts and supplies without compromising quality.
  • Collaborated with insurance adjusters, ensuring accurate estimates and smooth claim processes for customers.
  • Enhanced customer satisfaction by providing timely and accurate estimates for repairs.

Slot Technician Supervisor

WaterView Casino And Hotel
09.2020 - 12.2021
  • Demonstrated exceptional leadership skills while overseeing daily operations within the Slot Technician Department.
  • Consistently met departmental objectives by setting clear expectations and monitoring progress within the team.
  • Collaborated with fellow supervisors to develop best practices for efficient technician workflow.
  • Enhanced slot machine functionality by conducting regular maintenance and repairs.
  • Increased team efficiency by providing comprehensive training to junior technicians.
  • Improved overall customer satisfaction with timely troubleshooting and resolving of technical issues.
  • Ensured regulatory compliance by performing routine inspections on all slot machines.
  • Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.

Assistant Slot Technician Manager

Penn National Gaming, Inc
01.2019 - 08.2020
  • Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques.
  • Assist in establishing company policy relative to the slot technical operation.
  • Maintain two-way communication with team members to ensure awareness of new policies and procedures.
  • Maintain a high-degree of professionalism when dealing with internal and external guests.
  • Be responsible for the supervision and the development of technician personnel.
  • Administrate policies and procedures in conformity with the State Gaming Commission and Ameristar Casino.
  • Adhere to established departmental and property policies and procedures regarding guest service standards.
  • Maintain a minimum of 3.0 quality coaching summary entries per quarter in the Slot Technicians assigned on designated shift.
  • Ensure every team member is receiving three quality coaching's per quarter, regular feedback on performance, and a timely evaluation on assigned shift.
  • Assist in hiring and retention of slot department technical team members.
  • Maintain cleanliness and timeliness standards established by the property/department.
  • Responsible for meeting guest's needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines.
  • Issue timely performance evaluations on subordinates and offering development guidelines and resources to achieve goals and improve performance.
  • Progressively coach slot team members not meeting departmental expectations up to and including suspension pending management review.
  • Adhere to slot department policies and procedures.
  • Must be proficient in the repair, maintenance, and general operating condition of the slot machines.
  • Must be productive with regards to the installation and removal of slot machines.
  • Must be able to perform slot machine conversions, moves and/or changes with little or no direct supervisions required Safeguard company assets.
  • Give direction to slot technicians as needed.
  • Oversee and assist in the installation and removal of slot machines.
  • Give input into scheduling and labor.
  • Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
  • Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinate.

Lead Slot Technician

Ameristar Casino
03.2014 - 12.2018
  • I analyze and respond to a variety of customer service related issues.
  • Lead Technicians are responsible for the repair and maintenance of component level electronic circuitry in gaming devices.
  • In addition technicians will be expected to maintain and calibrate currency validators, execute machine moves, game conversions, installations and floor upgrade of current ticket-in ticket out products.
  • Responsible to investigate device malfunctions of various gaming devices and clear bill jams.
  • Day to day repair and preventative maintenance of all slot machines installed at Ameristar Casino.
  • In addition as a Lead Slot Technician I'm expected to provide leadership and motivate and build team environment.
  • In addition to daily tasks a Technician III I'm expected to assist and take ownership of projects when a Technical Supervisor is not available.
  • Perform other duties as deemed necessary by Management.
  • Keep the floor up running at 100%.
  • Expected to provide leadership and guidance for lower lever technicians.
  • Routinely provide training
  • Responsible for the installation, removal, conversion relocation of gaming device.
  • Day to day preventative maintenance on gaming devices and signs.
  • Troubleshooting of ticket-in ticket-out machines.
  • Perform hopper tests.
  • Clear bill validator jams and perform emergency drops.
  • Assist in game conversions and firmware upgrades.
  • Troubleshoot IGT Advantage Accounting System.
  • Investigate and verify any ticket issues.
  • Coordinate with and assist Slot Section Supervisors.
  • Maintain inventory of supplies needed to perform job function.
  • Explain tasks to lower level technicians.
  • Maintain personal tools and equipment necessary for position.
  • Expected to learn new gaming platforms and products.
  • Kobetron experienced.

Slot Technician

Ameristar Casino
02.2010 - 03.2014
  • Assisted customers and personnel with slot machine issues and questions.
  • Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
  • Rebuilt, overhauled, adjusted and calibrated slot machines and gaming equipment.
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.
  • Described and explained games available to potential customers to attract new players.
  • Performed site evaluations, customer surveys and team audits.
  • Maintained clean, safe and hazard-free environment for staff and guests.
  • Oversee preventative maintenance and technical troubleshooting of all gaming machines within the casino.
  • Assisted in compiling the slot machine maintenance and repair report for the gaming commission.
  • Responsible for taking care of emergency repair issues and situations where customers won jackpots.

Lead Valet Attendant

Ameristar Casino
08.2005 - 02.2010
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Directed drivers to parking spots.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Positioned barricades and gates to maximize traffic flow through parking lot.
  • Responded to questions about local area and company services.
  • Maintained cleanliness, neatness and organization of all areas.
  • Collected parking lot fees from customers and issues parking stubs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated in development of policy and procedures.
  • Handled all delegated tasks, including scheduling and coaching.

Valet Attendant

Ameristar Casino
01.2000 - 08.2005
  • Parked and retrieved guest vehicles quickly to avoid long wait times and keep workflows running efficiently.
  • Greeted all guests and answered questions about valet service, directions and local attractions.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Maintained cleanliness of service area by sweeping, mopping and organizing.
  • Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
  • Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Responded to questions about local area and company services.

Lead Technician

Penn National Gaming/ Ameristar Casino & Hotel
12.2021 - Current
  • Planned, scheduled, and delegated daily work to team of employees.
  • Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
  • Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
  • Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
  • Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
  • Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
  • Conducted routine inspections to verify compliance with gaming control.
  • Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
  • Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
  • Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.

Education

High School Diploma -

Vicksburg High School
05.2000

Skills

  • Equipment cleaning and repair
  • Customer service skills
  • Hospitality background
  • Business operations
  • Problem resolution
  • Team building
  • Inventory management
  • Team management
  • Currency conversion
  • Forklift Operator
  • System upgrades
  • Computer configurations
  • Hardware upgrades
  • Application installations
  • Technical troubleshooting
  • Computer maintenance
  • Equipment repair
  • Software upgrades
  • Windows XP/Vista
  • Guest service
  • Slot machine knowledge
  • Team Collaboration

Accomplishments

Issued by Penn Entertainment Ameristar Casino Vicksburg · April 2023:Issued by Penn Entertainment Ameristar Casino Vicksburg · April 2023Team Member of the Year Recipients Team Member of the Year Recipients

  • Associated with Ameristar Casino

Issued by Penn Entertainment · Nov 2022:Issued by Penn Entertainment · Nov 2022 Emerging Leaders Program Emerging Leaders Program

  • Associated with Ameristar Casino

Certification

Forklift Certified August 2018 to Present

Additional Information

  • Willing to relocate: Anywhere

Timeline

Lead Technician

Penn National Gaming/ Ameristar Casino & Hotel
12.2021 - Current

Slot Technician Supervisor

WaterView Casino And Hotel
09.2020 - 12.2021

Collision Repair Technician

Reynolds Auto&Van
01.2019 - Current

Assistant Slot Technician Manager

Penn National Gaming, Inc
01.2019 - 08.2020

Lead Slot Technician

Ameristar Casino
03.2014 - 12.2018

Slot Technician

Ameristar Casino
02.2010 - 03.2014

Lead Valet Attendant

Ameristar Casino
08.2005 - 02.2010

Valet Attendant

Ameristar Casino
01.2000 - 08.2005

High School Diploma -

Vicksburg High School

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Walker Reynolds