Walker Steele
Albuquerque,NM
Summary
Detail-oriented Safety Conductor with commitment to consumer protection and adherence to regulatory requirements. Advanced analytical and problem-solving skills to identify potential hazards and develop dynamic solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Safety Conductor
TORC Robotics
10.2023 - Current
- Managed cross country public road testing of Autonomous Systems.
- Actively troubleshot system failures on the road during Testing
- Safely conducted closed course training and testing
- Assisted in developing autonomous hub operations for self driving semi's
- Reviewed, evaluated, and identified requirements for testability.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Collaborated with other departments to facilitate successful project completion.
- Developed and implemented procedures to verify compliance with engineering standards.
- Assisted in developing cost-effective solutions to engineering problems.
IT Support Specialist
Ephesus Office Technologies - MSP
08.2021 - 10.2023
- Conducted training sessions for end users on usage of new software or hardware components
- Maintained accurate documentation of all IT related incidents for future reference
- Provided technical support to customers, troubleshooting hardware and software issues remotely and on-site
- Used ticketing systems to manage and process support actions and requests.
- Managed inventory of IT assets such as desktops, laptops and peripherals
- Improved automation of remote monitoring services by 30%
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Police Service Officer
Albuquerque Police Department
01.2020 - 05.2021
- Investigated traffic accidents and other accidents to determine causes and to determine if crime had been committed
- Patrolled assigned areas in response to calls for assistance
- Performed duties as required by superiors including escorting high-profile individuals across the state
- Rendered aid to accident victims and other persons requiring first aid for physical injuries
Customer Service Specialist
Panera Bread & Chick Fil A
06.2017 - 01.2020
- Resolved customer complaints promptly and efficiently
- Developed strong customer relationships and loyalty through effective communication
- Assisted with training and mentoring new team members
Education
High School Diploma -
Victory Christian School
Skills
- Project Management
- Risk Mitigation
- Safety and Security
- Server Monitoring
- Helpdesk call support
- Ticket management
- Switch installation
- Network administration
- End-user training
- LAN configuration
- Networking hardware installation
- Safety procedures
Certification
CCNA - In progress
Timeline
Safety Conductor
TORC Robotics
10.2023 - Current
IT Support Specialist
Ephesus Office Technologies - MSP
08.2021 - 10.2023
Police Service Officer
Albuquerque Police Department
01.2020 - 05.2021
Customer Service Specialist
Panera Bread & Chick Fil A
06.2017 - 01.2020
CCNA - In progress
High School Diploma -
Victory Christian School
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