Walker Szczepanski
East Amherst,NY
Summary
Dedicated professional with a background at Northtown Automotive, excelling in vehicle detailing and creating lasting customer relationships. Demonstrated ability to enhance customer satisfaction and streamline operations, with a knack for problem-solving and time management. Achieved significant improvements in service efficiency and customer experience, leveraging both technical and interpersonal skills. Now looking to expand my horizons into the finance field to help build skills needed to pursue a business career.
Overview
2
2
years of professional experience
Work History
Lot Attendant
Northtown Automotive
06.2023 - Current
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
- Scheduled appointments for customers
- Assisted in suggesting services for customers according to vehicle maintenance schedules.
Washer, Dryer, Detailer
Bubble Boy Car Wash
10.2022 - 04.2023
- Performed routine cleaning and preventive maintenance on dryer and related machinery.
- Answered customer questions on pricing, products, procedures, and materials used.
- Covered for dryer department team leader in times of absence.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Assisted in detailing customer vehicles.
Education
Bachelor of Science - Finance And Marketing
Canisius College
Buffalo, NY05-2027
High School Diploma -
Clarence Senior High School
Clarence, NY06.2023
Skills
- Strong Computer Skills
- Creating Customer Relationships
- Product Promotion
- Time Management
- Problem-solving
- Ensuring Positive Customer Experience
- Microsoft 365 Certified
- Team Work Skills
- Strong Motivation / Initiative
- Communication
Timeline
Lot Attendant
Northtown Automotive
06.2023 - Current
Washer, Dryer, Detailer
Bubble Boy Car Wash
10.2022 - 04.2023
Bachelor of Science - Finance And Marketing
Canisius College
High School Diploma -
Clarence Senior High School
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