Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Walker Townsend-Eggers

Morganton,NC

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ups Store
05.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Barista

Dunkin' Donuts
Morganton, GA
04.2021 - 12.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Monitored inventory levels of supplies and restocked when necessary.

Cashier

Ingles
Morganton, GA
08.2018 - 08.2019
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers promptly and responded to questions.

Education

High School Diploma -

Burke Middle College
Morganton, NC
05-2020

Some College (No Degree) -

Western Piedmont Community College
Morganton, NC

Skills

  • Data Collection
  • Product Knowledge
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Data Entry
  • Paperwork Processing
  • Adaptive Team Player
  • Coordination
  • Problem-Solving Abilities
  • Multi-Task Management
  • Retail Marketing
  • High-Energy Attitude
  • Client Relations

Certification

  • Notary Republic: Active November 27th, 2022- November 27th, 2027

Timeline

Customer Service Representative

Ups Store
05.2023 - Current

Barista

Dunkin' Donuts
04.2021 - 12.2024

Cashier

Ingles
08.2018 - 08.2019

High School Diploma -

Burke Middle College

Some College (No Degree) -

Western Piedmont Community College

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Walker Townsend-Eggers