Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walkino Howard

Menands,NY

Summary

Experienced Personal Shopper and clothing entrepreneur with over 10+ years of administrative experience. Exceptional customer service and decision-making skills. Ability to train and supervise new employees. Strong work ethic, professional demeanor and great initiative. Performs administrative and accounting task appropriate to the activities of the department. Proficient at quickly learning new procedures

Overview

26
26
years of professional experience

Work History

Director

Chosen by Design
10.2017 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Owner/Entrepreneur

Pretty Perfect Accessories
10.2017 - Current
  • Personal Shopper; purchase clothing, accessories, shoes and hairstyles for specific events
  • Retail Specialist; choose clothing vendors based on Customer’s request
  • Fashion Designer; embellish and enhance clothing by sewing
  • Provided hands-on instruction at elementary through high schools, church organizations and women’s groups, how to accessorize your attire

Adjudication Clerk

City of Albany Parking Violations
01.2013 - 01.2018
  • Evaluated files for each parking violation trial presented to the City of Albany's court system
  • Obtained and verified violators information with local DMV
  • Maintained and protected the confidential nature of all matters related to this position
  • Reviewed and followed through with all processes obtaining to the adjudication process
  • Corresponded with local Police Department to assure accuracy with ticket writing policy
  • Communicated with local Police Headquarters for verification of Handicap permits
  • Provided prompt and courteous customer service to all Customers
  • Answered multiline phone; perform other administrative duties as assigned
  • Accurately entered data pertaining to the parking violations for the entire city of Albany

Administration Assistant

Rehabilitation Support Services
03.2012 - 01.2013
  • Provided secretarial/clerical support including filing, photocopying
  • Mailing, scheduling
  • And some shared responsibilities with other support staff, including phone coverage, fax routing, and special projects
  • Coordinated agency-wide satisfaction survey system, including distribution, data entry, and result reporting based on results
  • Maintained property, vehicles
  • And insurance files and database
  • Regularly inventory office supplies, and place orders as necessary
  • Compiled reports for Board of Directors
  • Coordinated agency special events
  • Meetings, and luncheons
  • Arranged conferences, travel arrangements and other accommodations
  • Maintained and protected the confidential nature of all matters related to this position

Human Resources Intern

Bryant& Stratton College Internship Capital District Transportation Authority
01.2011 - 04.2011
  • Worked with Human Resources manager in all daily activities
  • Enrollment of employee benefits

Center Director

Upper Hudson Planned Parenthood
04.1999 - 07.2009
  • Interviewed, hired, oriented, and trained new/old staff
  • Evaluated staff on quality indicators for productivity and performance of customer service
  • Assisted in developing the annual budget for staff and facility expenditures
  • Coordinated of staff schedules
  • Supervised all aspects of patient support services assuring adherence to medical standards and guidelines, NYS regulatory requirements and individual patient needs
  • Assessed patients' financial obligation for services rendered; provided financial counseling when appropriate
  • Assured Continuous Quality Improvement which includes membership on the CQI committee; monitor the security and safety of the facility and equipment and supplies of the facility; responsible for accounts receivable records' collection rate, daily cash intake and its security; preparing staff for scheduled audits; monitor CQI activities in center including conduct internal audits of center procedures and supply inventory as necessary; initiate all incident reporting
  • Met with Vice President of Patient Services on a regular basis with other Center Directors to review and /or initiate recommendations for improvement
  • Assisted with local centers and provide coverage including management of staff as needed

Education

Associate Degree - Human Resource Specialist

Bryant & Stratton College
Albany, NY

Skills

  • Entrepreneurial skills
  • Excellent Customer Service skills
  • Proficient with MS Office: Excel
  • Proficient with MS Office: Picture
  • Proficient with MS Office: Word
  • Proficient with MS Office: Access
  • Proficient with MS Office: Power Point
  • Proficient with MS Office: Publisher
  • Cash Management
  • Accounts Payable
  • Office Management

Timeline

Director

Chosen by Design
10.2017 - Current

Owner/Entrepreneur

Pretty Perfect Accessories
10.2017 - Current

Adjudication Clerk

City of Albany Parking Violations
01.2013 - 01.2018

Administration Assistant

Rehabilitation Support Services
03.2012 - 01.2013

Human Resources Intern

Bryant& Stratton College Internship Capital District Transportation Authority
01.2011 - 04.2011

Center Director

Upper Hudson Planned Parenthood
04.1999 - 07.2009

Associate Degree - Human Resource Specialist

Bryant & Stratton College

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Walkino Howard