Walkiria Hernandez
Bronxville,NY
Summary
Proven leader with extensive experience in operations management and team leadership, notably at McDonald's. Excelled in enhancing customer satisfaction, improving team performance, and executing strategic planning. Skilled in project management and verbal communication, achieving significant cost control and fostering collaborative environments. Demonstrated ability to resolve complex problems, ensuring project success and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
11.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Superintendent
HDFC 4-6 West 105th Street
01.2000 - 01.2012
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Established successful procedures for day-to-day operations and long-term planning.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
Education
No Degree -
John F Kennedy High School
Bronx, NYAssociate of Applied Science - Medical Assisting
Garden State Science And Technology Institute
Jersey City, NJ06.2025
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Project Management
- Teamwork and Collaboration
Certification
- CM - Certified Manager Certification
food safety
Am able to work in any fast food restaurant. It ia also good to have because it teaches you about different food temperature.
Timeline
Manager
McDonald's
11.2020 - Current
Superintendent
HDFC 4-6 West 105th Street
01.2000 - 01.2012
No Degree -
John F Kennedy High School
Associate of Applied Science - Medical Assisting
Garden State Science And Technology Institute
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