Summary
Overview
Work History
Education
Skills
Websites
Certification
Facilitator
Personal Information
References
Timeline
Generic
Wallace Andrews

Wallace Andrews

Phoenix,United States of America

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Owner

ANDREAS Consulting
09.2023 - Current
  • Responsible for all of operations of the service corporation to facilitate life skills courses and activities
  • Responsible for financial bookkeeping, contract generation and maintenance, medical billing and coding, policy and procedures safety and protocol.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Established foundational processes for business operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Managed day-to-day business operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.

Lead Facilitator

New Destiny HAC
06.2022 - 08.2023
  • Contracted as a Lead Facilitator, Behavioral Health Therapy
  • Administratively mastered ICANotes and has trained personnel in ICANotes
  • First responder, AED, Bloodborne Pathogens, CPR and First aid certified, medical billing and coding.
  • Developed customized curricula tailored to diverse clientele, addressing specific needs and goals.
  • Enhanced team collaboration by implementing effective communication strategies and group exercises.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Championed a culture of continuous improvement among team members by modeling adaptability and openness to change.
  • Contributed to a high-functioning work environment by embracing teamwork principles.
  • Performed shelf reading to monitor accurate placement of materials.
  • Located materials and online resources by demonstrating use of equipment and software.
  • Bridged gaps in understanding for diverse learner populations using differentiated instruction methods.
  • Strengthened client relationships through regular check-ins, ensuring satisfaction with services rendered.
  • Maintained inclusive learning environment to enable clients/members to gain maximum benefit from lessons.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.

Behavioral Health Technician

ULU CARE LLC
03.2021 - 06.2022
  • Home Facilitation, Group Facilitation, Life Skills, Substance Abuse techniques.
  • Assessed patient progress and reported changes to supervising physician.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
  • Organized recreational activities to assist in patient recovery.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Counseled and mentored clients on substance use and life choices.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Taught clients how to complete basic household chores and prepare food.
  • Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Maintained patient records, documenting changes in patient condition.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.

Education

Diploma - Advanced Cognitive Behavioral Health

Alison
Galway, Ireland
10.2023

Diploma - Cognitive Behavioral Health

Alison
Galway, Ireland
09.2022

Skills

  • Leadership Skills
  • Health and Safety
  • Quality Control
  • Microsoft Office
  • Office Management
  • ICANotes
  • Medical Assistant
  • Curriculum developer
  • Medical Billing and Coding
  • Employee Relations
  • Administrative Oversight
  • Business Administration

Certification

  • The 5S System - Lean Methodology on Workplace Optimization and Housekeeping (06/2022)
  • Diploma in Cognitive Behavioural Therapy (10/2022)
  • Advanced Diploma in Cognitive Behavioural Therapy (09/2023)
  • Becoming a Holistic Health Practitioner (09/2023)
  • Professional Life Coach (10/2023)

Facilitator

Instructor in Tai Chi, Qi Gong, Sanchin, behavioral, cognitive and dialectical health techniques per credentials: Instructor and owner at Okinawan Karate Must Make Sense and International Okinawan Karate Academy and Wellness (non-profit), excellent in office administration and management.

Personal Information

Title: Business Owner and Operator

References

  • ANTHONY HUGHES, HUGHES KARATE DO, ajaye28@gmail.com
  • James Montgomery, VAMC CRRC, james.montgomery2@va.gov

Timeline

Owner

ANDREAS Consulting
09.2023 - Current

Lead Facilitator

New Destiny HAC
06.2022 - 08.2023

Behavioral Health Technician

ULU CARE LLC
03.2021 - 06.2022

Diploma - Advanced Cognitive Behavioral Health

Alison

Diploma - Cognitive Behavioral Health

Alison

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Wallace Andrews