Wallace Carter
Orlando
Summary
Results-driven sales and guest experience professional with a background in luxury hospitality, retail sales, and operations leadership. Proven top seller with a client-focused approach to service, relationship building, and revenue generation. Known for professionalism, consistency, and delivering elevated customer experiences in high-traffic, luxury environments.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Vuori
2025 - Current
- Consistently ranked as a top-performing seller on the sales floor in a high-traffic luxury retail environment
- Build long-term client relationships through personalized styling, product education, and elevated service
- Independently drive strong sales despite operating in a team-based commission structure
- Recognized externally by a Balenciaga Assistant Director for sales performance and luxury-level customer experience
- Treat every guest as a private client, resulting in repeat business and referrals
Shift Supervisor
Starbucks
02.2021 - 2025
- Led daily high-volume store operations including staffing, cash handling, and floor leadership
- Coached and developed teams to improve speed, accuracy, and guest satisfaction
- Maintained brand standards, compliance, and service excellence during peak traffic hours
- Recognized for reliability, leadership presence, and performance under pressure
Front Desk Agent
Four Seasons Resort Orlando at Walt Disney World® Resort
06.2018 - 01.2021
- Delivered five-star guest experiences in a luxury hospitality environment
- Managed VIP arrivals, reservations, problem resolution, and guest recovery
- Built strong guest relationships focused on loyalty, personalization, and brand reputation
- Trained in luxury service standards, discretion, and high-touch client communication
Education
Associates in Criminal Justice - Criminal Justice
Valencia College
Orlando, FLTimeline
Shift Supervisor
Starbucks
02.2021 - 2025
Front Desk Agent
Four Seasons Resort Orlando at Walt Disney World® Resort
06.2018 - 01.2021
Sales Associate
Vuori
2025 - Current
Associates in Criminal Justice - Criminal Justice
Valencia College