Wallace Carter
Orlando,FL
Summary
Results-driven sales and guest experience professional with a background in luxury hospitality, retail sales, and operations leadership. Proven top seller with a client-focused approach to service, relationship building, and revenue generation. Known for professionalism, consistency, and delivering elevated customer experiences in high-traffic, luxury environments.
Overview
8
8
years of professional experience
Work History
Concierge
Life Time
Orlando, FL
01.2023 - Current
- Deliver white-glove concierge service to members within a luxury athletic country club environment, ensuring a personalized and elevated guest experience at every interaction.
- Assisted members with reservations, club amenities, account support, and lifestyle services while maintaining exceptional hospitality standards.
- Anticipated member needs and provided tailored solutions in a fast-paced, hospitality-driven environment focused on premium customer care.
- Supported a luxury wellness and lifestyle brand by creating a welcoming, country club-style atmosphere centered on relationship building and elite service standards.
Guest Services / Concierge
Hard Rock Hotel and Casino
Tampa, FL
02.2021 - 01.2025
- Greet guests and create a strong first impression
- Handle check-in / check-out efficiently
- Answer questions about the hotel, casino, and local area
- Provide directions, recommendations, and general assistance
- Maintain a professional, polished presence at all times
- Assist VIP / high-value guests with personalized service
Front Desk Agent
Four Seasons Resort Orlando at Walt Disney World Resort
Orlando, FL
06.2018 - 01.2021
- Delivered five-star guest experiences in a luxury hospitality environment
- Managed VIP arrivals, reservations, problem resolution, and guest recovery
- Built strong guest relationships focused on loyalty, personalization, and brand reputation
- Trained in luxury service standards, discretion, and high-touch client communication
Education
Associates - Criminal Justice
Valencia College
Orlando, FLSkills
- White-Glove Customer Service
- Hospitality training
- Member Retention & Satisfaction
- Personalized Guest Experiences
Timeline
Concierge
Life Time
01.2023 - Current
Guest Services / Concierge
Hard Rock Hotel and Casino
02.2021 - 01.2025
Front Desk Agent
Four Seasons Resort Orlando at Walt Disney World Resort
06.2018 - 01.2021
Associates - Criminal Justice
Valencia College