Summary
Overview
Work History
Education
Skills
Skills Certifications
Hardware
Certification
Languages
Affiliations
Timeline
Generic

Wallace Hall

Columbia,SC

Summary

Results-driven professional pursuing a Bachelor’s degree in Business Management. Demonstrates strong work ethic, adaptability, and eagerness to learn. Committed to contributing to team success while developing skills for career advancement. Focused on delivering exceptional results and embracing challenges to foster leadership growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Representative

Hampton Inn & Suites Columbia-Killian Road
Columbia, SC
01.2023 - Current
  • The goal is to make guests and visitors feel comfortable and valued while on our premises.
  • Answer questions, and address complaints.
  • Monitor office supplies and place orders based on facility needs.
  • Resolved customer complaints in a professional manner while ensuring their satisfaction was met.
  • Performing all check-in and check-out tasks through PEP.
  • Managing online and phone reservations.
  • Verified customer identification and processed payments for services rendered.
  • Maintained accurate records of guest information, including contact details and preferences.
  • Assisted other departments with various tasks when needed or requested.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

Executive Manager

Xtreme Venue
Columbia, SC
12.2022 - Current
  • Managing day-to-day operations for the event venue/restaurant.
  • Implement policies and procedures for the facility while establishing long-term goals.
  • Conducting interviews for new hires, and ensuring employees are attentive and following job policy and procedure.
  • Process and manage invoices, ensuring they are accurate, approved, and paid in a timely manner.
  • Train individuals to fill team jobs primarily, and supervise entry-level staff.
  • Assisted in developing marketing campaigns that increased brand awareness in target markets.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted regular meetings with department heads to review progress on strategic objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Front Desk Supervisor

Hampton Inn Atlanta Buckhead
Atlanta, GA
07.2024 - 11.2025
  • Directed front desk operations, including guest check-ins, check-outs, and handling of reservations, ensuring a seamless guest experience.
  • Supervised and trained a team of 10 front desk staff members, fostering a high standard of customer service, aligned with Hampton Inn brand values.
  • Resolved guest inquiries and issues promptly, contributing to an increase in guest satisfaction scores.
  • Managed daily financial transactions, prepared occupancy and revenue reports, and maintained strict compliance with budget and cash-handling procedures.
  • Collaborated with housekeeping and maintenance to coordinate room assignments, ensuring smooth room turnover and guest satisfaction.
  • Participated in meetings with other managers to discuss strategies for increasing profitability.
  • Tracked inventory of supplies needed for the front desk area.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Provided guidance and mentorship to junior team members in order to help them develop their skills.
  • Balanced hotel accounts at end of each shift.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Bistro Server/Cook

Courtyard by Marriott
Cayce, SC
04.2025 - 07.2025
  • Delivered exceptional customer service by taking orders, preparing food, and serving guests in a fast-paced bistro environment.
  • Prepared a variety of menu items, including breakfast and dinner offerings, ensuring strict adherence to Marriott’s brand standards, and food safety protocols.
  • Managed daily inventory of food and beverage items, assisting in stock replenishment, and minimizing waste.
  • Operated kitchen equipment and maintained a clean, organized workstation in compliance with health and safety regulations.
  • Processed guest orders efficiently using POS systems, handling cash, credit card transactions, and room charges with accuracy.
  • Provided personalized recommendations to guests on menu items and beverages, enhancing the overall dining experience.
  • Collaborated with team members to meet tight deadlines during peak service times, while maintaining high-quality standards.
  • Addressed and resolved guest concerns promptly, ensuring satisfaction, and fostering repeat business.
  • Assisted with setup, breakdown, and cleaning of the dining area, maintaining a welcoming and professional atmosphere.
  • Contributed to training hires for new staff members, promoting a cohesive and efficient work environment.
  • Set up banquet tables and chairs in accordance with event specifications.
  • Maintained high level of cleanliness throughout the kitchen, including counters, stovetops, grills and fryers.
  • Trained new bistro servers/cooks on restaurant policies and procedures.
  • Followed proper sanitation standards when handling food items and equipment used in the restaurant.

Team Lead/Member

Xtreme Venue
Columbia, SC
08.2021 - 01.2023
  • Assists administration with event planning and floor moves.
  • Ensure all clients and customers have great customer service through open communication.
  • Checking equipment into an inventory system and inspecting for potential damage.
  • Developing and implementing various event themes and types.
  • Perform all duties as a team leader to promote and motivate other employees to work effectively.
  • Ensure that all team members are engaged with customers are satisfied.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Delegated daily tasks to team members to optimize group productivity.

Education

Bachelor of Arts - Business Management

Penn Foster College
Scottsdale, AZ
12-2028

High School Diploma -

Penn Foster High School
Scranton, Pennsylvania
08.2022

Skills

  • Communication skills
  • Customer service and relations
  • Time management
  • Team leadership
  • Multi-line phone systems
  • Hospitality services
  • Creativity and innovation
  • Problem solving
  • Organizational skills
  • Critical thinking
  • Inventory management
  • Vocal performance
  • Microsoft Office Suite proficiency
  • Google Workspace expertise
  • Dell hardware knowledge
  • Apple iOS familiarity
  • Guest relations management
  • Cash handling expertise
  • Administrative functions
  • Corporate branding strategies
  • Safety and security protocols

Skills Certifications

Communication, Time Management, Leadership, Creativity, Problem-Solving, Organization, Critical Thinking, OSHA 10-Hour Certification, Vocalist

Hardware

  • Microsoft Office Suite
  • Google Workspace
  • Window Share Folders
  • Dell Computers
  • Apple iOS

Certification

  • OSHA 10-Hour Certification

Languages

English
Native/ Bilingual

Affiliations

  • Singer/Vocalist
  • Producer

Timeline

Bistro Server/Cook

Courtyard by Marriott
04.2025 - 07.2025

Front Desk Supervisor

Hampton Inn Atlanta Buckhead
07.2024 - 11.2025

Front Desk Representative

Hampton Inn & Suites Columbia-Killian Road
01.2023 - Current

Executive Manager

Xtreme Venue
12.2022 - Current

Team Lead/Member

Xtreme Venue
08.2021 - 01.2023

Bachelor of Arts - Business Management

Penn Foster College

High School Diploma -

Penn Foster High School

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