Wallace L. Carter

Led and trained a team of baristas, ensuring consistent high-quality service in a fast-paced environment.

Delivered personalized customer experiences while promoting products and upselling, increasing store sales.

Managed cash handling, daily deposits, and financial accountability with accuracy.

Maintained store standards, creating a welcoming and professional atmosphere for guests.

Assisted in scheduling, staffing, and operational support to optimize team performance.

Oversaw front desk operations and guest services at a five-star luxury resort.

Delivered seamless check-in/out experiences while anticipating guest needs and providing tailored solutions.

Trained and supervised staff to uphold high hospitality standards and deliver memorable experiences.

Handled billing, nightly audits, and guest inquiries with professionalism and accuracy.

Collaborated with management to enhance guest satisfaction scores and streamline front office operations.