Paul Wallace

• Effectively manage parts inventory valued at over $490k.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
• Provided timely, insightful and accurate reports to upper management.
• Analyzed sales trends to follow demands of customers and in-shop needs.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.

• Improved customer satisfaction by providing timely and accurate service estimates.
• Assisted in inventory management, helping maintain appropriate stock levels for parts department.
• Logged work orders and change orders into database to track job status.
• Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
• Consulted with customers to assess service requirements and produce accurate orders.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.

• Managed 20 department fleet accounts, collaborating with department leadership to forecast future vehicle and equipment needs.
• Managed the allocation, lifecycle, and maintenance of a fleet of 500 vehicles and equipment, to include police cars, fire/EMS apparatus, light-, medium-, and heavy-duty vehicles, and equipment to support city services.
• Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
• Negotiated contracts with vendors, service providers, and contractors to maintain fleet operations, securing favorable terms and managing vendor performance.
• Developed and maintained strong relationships with external partners to ensure timely deliveries, quality services, and cost-effective solutions.
• Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
• Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Documented equipment transfers and sales details for accurate record keeping.
• Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
• Created and enforced detailed organization processes to increase quality and service standards.
• Organized records of vehicles, schedules and completed work orders.

During this time, I remained on deployment standby. This position was terminated due to inability to obtain work Visa amid Covid-19 travel restrictions.

• Managed a fleet of over 300 USAF assets, aiding in the drawdown efforts in country.
• Managed fleet budgets for 13 fleet accounts, analyzing cost trends and implementing strategies to lower operating expenses.
• Ensured fleet efficiency by promoting preventive maintenance programs in accordance with Manufacturer recommended maintenance schedules and USAF policies, maintaining a 97.8% in-service rate, exceeding contract obligations.
• Provided exceptional customer service to USAF leadership by promptly addressing concerns related to fleet availability and maintenance schedules.
• Established team priorities, maintained schedules and monitored performance.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

• Managed a fleet of over 450 USAF assets, aiding in the drawdown efforts in country.
• Managed fleet budgets for 23 fleet accounts, analyzing cost trends and implementing strategies to lower operating expenses.
• Supervised and performed the scheduling and analysis of maintenance performed on vehicles and equipment
• Oversaw fleet management and accounts for vehicle fleet
• Filed historical data and maintain vehicle records.
• Coordinated with work center supervisors to ensure timely repair of vehicles.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database systems Defense Property Accountability System (DPAS), LIMS-EV.
• Enhanced customer satisfaction with timely and accurate issue resolution.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Answered, scheduled, and responded to reservation calls at specific times and locations.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Directed dispatching, routing, and tracking of fleet vehicles.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Scheduled and organized delivery routes.
• Developed strong relationships with carriers and shippers, ensuring timely and accurate communication.

• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
• Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
• Coordinated with drivers to organize timely pickup and delivery.
• Addressed driver communications and provided required data to drivers.
• Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Enhanced driver performance by implementing effective training programs and coaching sessions.
• Counseled drivers on violations of company policy or service standards to improve performance.

• Inspected equipment to diagnose operational issues.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

• Managed fleet of over 1,100 USAF assets, including light- and medium-duty pickup trucks, buses, tractor-trailers, material handling and construction equipment, as well as military vehicles such as Humvees and MRAPs.
• Managed the registration, lifecycle, maintenance scheduling, and allocation for 43 fleet accounts.
• Trained account representatives, vehicle control officers, on local base regulations and policies and collaborated with them on vehicle and equipment needs.
• Initiated account changes, ensuring justifications are thorough and accurate, and processing necessary changes when approved in database, LIMS-EV and DPAS.
• Concurrently served as Building Custodian - property manager working with service department to identify and remedy facility maintenance and repair issues, as well as collaborate on facility construction projects.