Wallace Wilkerson
Flora,MS
Summary
Proactive Delivery Driver and Housekeeping Team Leader with comprehensive experience in package delivery, route optimization, and customer satisfaction. Skilled in GPS navigation, loading and unloading, and maintaining meticulous records. Bringing dependable service, safe driving, and effective team management to advance in a new role.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Baton Rouge Cargo
04.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Delivery Driver
Summerhouse Llc
09.2018 - 03.2023
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Laborer
Pipeline WHC
06.2016 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
Housekeeping Team Leader
Prewitt Cleaning Service
11.2014 - 02.2018
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Education
High School Diploma -
Madison Central High School
Madison, MS05.2002
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Safe Driving
- Problem-Solving
- Time management skills
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Safe Driving Record
- GPS Navigation
- Order picking and processing
- Heavy Lifting
- Roads and highways knowledge
Timeline
Delivery Driver
Baton Rouge Cargo
04.2023 - Current
Delivery Driver
Summerhouse Llc
09.2018 - 03.2023
Laborer
Pipeline WHC
06.2016 - 05.2018
Housekeeping Team Leader
Prewitt Cleaning Service
11.2014 - 02.2018
High School Diploma -
Madison Central High School
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