Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wallace B. McLeod IV

Edmond,OK

Summary

Quality-driven manager with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Craft Company
Edmond, OK
06.2019 - 06.2021
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled cash accurately and prepared deposits.

Manager

TapWerks Ale House & Cafe
Oklahoma City, OK
05.2015 - 03.2020
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Actively pursued personal learning and development opportunities.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Provided exceptional service to guests by immediately addressing needs and requests.

Sales Representative

Elite Corporate Consulting
Los Angeles, CA
04.2009 - 08.2012
  • Interacted with problematic accounts helping to build lasting rapport and boosting revenue opportunities.
  • Established new customer accounts through perseverance, dedicated cold calling, and exceptional service.
  • Developed new business by networking with well-connected customers.
  • Provided an elevated customer experience  to generate a loyal clientele by addressing customer concerns, demonstrating empathy, and resolving problems on the spot after considering all possible solutions and outcomes.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Served as the main liaison between customers, management, and sales team.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Helped drive sales goals and achieve monthly quotas.
  • Dedicated to continuously improving sales abilities and product knowledge, not only for myself but with all others on my team.

Education

MBA - International Business

Keiser University
Fort Lauderdale, FL
08.2023

Bachelor of Science - International Business

Oklahoma State University
Stillwater, OK
2009

Skills

  • Verbal and Written Communication
  • Decision Making
  • Program Optimization
  • Team Leadership
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Employee Motivation

Timeline

Assistant General Manager

Craft Company
06.2019 - 06.2021

Manager

TapWerks Ale House & Cafe
05.2015 - 03.2020

Sales Representative

Elite Corporate Consulting
04.2009 - 08.2012

MBA - International Business

Keiser University

Bachelor of Science - International Business

Oklahoma State University

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