Wallace G. Anson
San Diego,CA
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with over 22 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
22
22
years of professional experience
Work History
Work Site Director
MUFG, Union Bank, N.A.
05.2019 - Current
- Coordinates office activities and operations to secure efficiency and compliance to company policies
- Supervises administrative staff and divides responsibilities to ensure performance
- Actively demonstrates knowledge and sensitivity to the current regulatory environment, complying with regulations and meeting regulatory expectations
- Effectively manages risks associated with the activities in my department or business unit
- Proactively identifies and remediates risk and control issues (e.g
- Credit and operational risk inclusive of information security, data accuracy/integrity, and fiduciary duties)
- Establishes and maintains effective internal controls indicative of a disciplined culture that continuously strives to prevent unsafe or unsound practices
- Acts with honesty, integrity and fairness, by complying with both the letter and the spirit of all applicable laws, regulations, policies, procedures, rules and limits associated with the activities of the department or business unit
- Responds to findings from regulators and control functions (e.g
- Audit, risk management and legal) to address identified risks and/or control matters in a timely manner
- Protects MUFG’s reputation as the world’s most trusted financial institution by escalating issues when behaviors, actions, policies or procedures potentially undermine our ability to effectively identify measure, mitigate, prevent or monitor risks
- Completes all assigned and applicable risk management and compliance training, on time, to increase awareness and adherence to risk management and regulatory compliance.
- Implemented best practices and safe operating procedures.
- Delivers reports to department manager to detail project updates and likely completion dates, noting delays and causes.
- Evaluates team member strengths and assigns tasks based upon expertise and background.
- Trains new team members on site policies and procedures.
- Guides employees and contractors in task completion, offering assistance to meet tight deadlines.
- Develops work schedules for team members to maximize shift coverage.
General Office Administrator
The Caribbean Navigator, LLC
06.2005 - 12.2018
- Coordinated office activities and operations to secure efficiency and compliance to company policies
- Supervised administrative staff and divided responsibilities to ensure performance
- Managed and supervised layout, design, production, distribution and delivery phases for seven (7) different magazine platforms (both online and print format)
- Managed agendas/travel arrangements/appointments etc
- For the staff members
- Managed phone calls and correspondence (e-mail, letters, packages etc.)
- Supported budgeting and bookkeeping procedures
- Created and updated records and databases with personnel, financial and other data
- Tracked stocks of office supplies and placed orders when necessary
- Submitted timely reports and prepared presentations/proposals as assigned
- Assisted colleagues whenever necessary
- Transferred data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
- Typed in data provided directly from customers
- Created spreadsheets with large numbers of figures without mistakes
- Verified data by comparing it to source documents
- Updated existing data
- Retrieved data from the database or electronic files as required
- Performed regular backups to ensure data preservation
- Sorted and organized paperwork after entering data to ensure it was not lost
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow, and readability.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Organized, facilitated and participated in community service efforts.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Representative
Inter Caribbean Express Marketing
02.2001 - 06.2005
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies, monitored multiple databases to keep track of all company inventory Compiled weekly monetary reports and records for store managers
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Replenished inventory with focus on addressing customer needs
- Assisted customers with store and product complaints
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Processed and issued money orders for customers
- Worked as team member, performing cashier duties, product assistance and cleaning
- Cross-trained and provided back-up for other customer service representatives when needed
- Stocked and rotated inventory regularly
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax
- Completed continuing education and training programs for professional development
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Leveraged expertise and training to develop effective business plans, achieve profitability goals and grow business and client retention
- Resolved product or policy issues and shared benefits of new technology
- Processed merchandise returns and exchanges
- Assisted customers with questions and concerns
- Generated leads for new sales through telephone and email contact with customers
- Ensured optimal passenger experience, achieving top satisfaction, retention and referrals
- Replenished merchandise shelves with items from the stockroom
- Communicated all merchandise needs or issues to appropriate supervisors
- Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
Skills
- Team Management
- Shipping & Receiving
- Report Generation
- Results oriented
- Stockroom Operations
- Materials transport
- Courteous demeanor
- Invoice Processing
- Adaptive team player
- Inventory Control
- Invoicing and receipts
- Agile development processes
- Centralized transportation initiatives
- Product Disposal
- Efficiency in Data Entry
- Large cash/check deposits expert
- Sharp problem solver
- Motivated Team Player
- Site Visits
- Program Management
- Inventory Procurement
- Business Planning
- Recruitment and Hiring
- Positive Reinforcement Methods
- Policy Improvements
- Project Coordination
- Business Administration
- Work Site Preparation
- Team Meetings
- Project Oversight
- Safety Awareness
- Operational Leadership
- Program Leadership
- Maintaining Clean Work Areas
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Work Site Director
MUFG, Union Bank, N.A.
05.2019 - Current
General Office Administrator
The Caribbean Navigator, LLC
06.2005 - 12.2018
Customer Service Representative
Inter Caribbean Express Marketing
02.2001 - 06.2005
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