Wallesha Walters
EAST POINT,Georgia
Summary
Professional with expertise in team building, employee training, and performance evaluation. Demonstrated success in improving operational efficiency and customer service quality in high-pressure settings. Dedicated First Assistant Manager committed to running efficient and highly successful operations. Brings proven expertise in team leadership, management, and training. Focused on increasing productivity and quality with forward-thinking and adaptable mindset.
Overview
17
17
years of professional experience
1
1
Certification
Work History
First Assistant Manager
Zaxbys Resturant
Fairburn, Georgia
04.2025 - Current
- Monitored daily performance metrics to identify improvement areas and implement corrective actions.
- Trained staff on operational procedures, boosting efficiency and customer service quality.
- Assisted in maintaining cleanliness and organization within restaurant environment.
- Supported hiring processes by conducting interviews and onboarding new team members.
- Managed cash handling procedures, ensuring accuracy and compliance with company standards.
- Facilitated training sessions on new menu items to increase staff product knowledge.
- Evaluated inventory levels to minimize waste and optimize supply orders.
- Resolved customer complaints promptly while upholding excellent service standards.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
Assistant Manager
Zaxby's Restaurant
Atlanta, Georgia
11.2023 - 04.2025
- Implemented inventory management processes, reducing waste and increasing efficiency.
- Resolved customer complaints to uphold high satisfaction levels.
- Fostered a positive work environment, enhancing team morale and productivity.
- Ensured compliance with food safety regulations to maintain health standards.
- Managed cash handling procedures, ensuring accuracy and minimizing discrepancies.
- Trained new employees on operational procedures and customer service protocols.
- Developed staff schedules for optimal coverage during peak hours.
- Coached team members on upselling techniques to boost customer engagement.
Assistant Manager
Panera Bread
Marietta, Georgia
12.2021 - 11.2023
- Implemented quality control measures to uphold company standards.
- Developed a tracking system for inventory management and supply ordering.
- Planned and delivered training sessions to enhance employee performance.
- Recruited and trained new employees to fulfill job requirements.
- Assigned tasks and monitored project personnel performance.
- Provided leadership and mentoring to newly hired employees on company programs.
- Maintained professionalism during stressful situations, effectively diffusing conflicts.
- Completed daily operational functions for opening, closing, and shift changes.
First Assistant Manager
Chipotle Mexican Grill
Fayetteville, Georgia
09.2019 - 08.2022
- Trained staff on operational procedures to enhance efficiency and customer service quality.
- Monitored daily performance metrics to identify improvement areas and implement actions.
- Facilitated training sessions on new menu items, boosting product knowledge among staff.
- Organized team activities to foster camaraderie and a positive workplace culture.
- Evaluated individual and team performance, identifying growth opportunities.
- Planned and delivered targeted training sessions to address employee weaknesses.
- Conducted regular one-on-one meetings to review performance and provide actionable feedback.
- Maintained store inspection readiness through consistent oversight of daily operations.
Assistant Manager
Arby's Restaurant
Marietta, Georgia
06.2009 - 07.2021
- Trained new employees on operational procedures and customer service standards.
- Implemented inventory management processes, reducing waste and improving efficiency.
- Resolved customer complaints to maintain high satisfaction levels.
- Conducted performance evaluations to guide employee development.
- Supported budgeting activities by tracking expenses and identifying cost-saving measures.
- Promoted a positive work environment to enhance team morale.
- Managed cash handling procedures, ensuring accuracy and minimizing discrepancies.
- Collaborated with management on strategic planning for business goals.
Education
Associate of Arts - Professional & Technical Communications
Herkimer County Community College
Herkimer, NY09-2004
High School Diploma -
New Rochelle High School
New Rochelle, NY07-2001
Some College (No Degree) - Computer And Information Sciences
Westchester Community College
Valhalla, NYSkills
- Workforce development
- Inventory management
- Cash handling
- Compliance enforcement
- Performance evaluation
- Team building
- Problem solving
- Goal setting and achievement
- Leadership development
- Employee scheduling
- Staff training and development
- Inventory coordination
- Decision-making capacity
- Technical aptitude
- Employee performance evaluation
- Customer relationship management
- Marketing tactics
- Orientation and training
- Customer service and satisfaction
- Workplace safety compliance
- Multitasking and organization
Certification
CPR
Timeline
First Assistant Manager
Zaxbys Resturant
04.2025 - Current
Assistant Manager
Zaxby's Restaurant
11.2023 - 04.2025
Assistant Manager
Panera Bread
12.2021 - 11.2023
First Assistant Manager
Chipotle Mexican Grill
09.2019 - 08.2022
Assistant Manager
Arby's Restaurant
06.2009 - 07.2021
Associate of Arts - Professional & Technical Communications
Herkimer County Community College
High School Diploma -
New Rochelle High School
Some College (No Degree) - Computer And Information Sciences
Westchester Community College