Walli Sadat
Bay Point,CA
Summary
Experienced IT Specialist with a proven track record in managing MDM migrations, providing high-level technical support, and improving system operations for over 3,000 users. Adept in Office 365, Azure, Intune, and various MDM platforms. Recognized for leading major company-wide migrations, training colleagues, supporting C-level executives and board members, and consistently delivering projects on time and under budget. Trusted subject matter expert and collaborative team player across infrastructure, security, and IT business services teams.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
IT Specialist Level 2
Xolv
01.2022 - Current
- Led and executed company-wide MDM migrations from AirWatch, Jamf, and AD Manager to Microsoft Intune.
- Migrated 750+ Windows devices, 50+ MacBooks, 750+ phones, and 250+ iPads, helping the company eliminate outdated licensing costs and meet all project deadlines.
- Provided end-user support for over 700 employees, consistently resolving complex technical issues and improving overall user satisfaction.
- Closed and resolved over 5,000 IT tickets using JIRA and ServiceNow, significantly reducing downtime.
- Administered Office 365, Azure, and Intune platforms, ensuring compliance and security standards were met.
- Worked directly with HR on onboarding and offboarding processes and with the security team on policy implementation.
- Collaborated with cross-functional teams—including infrastructure and IT business services—during major migration projects.
- Took a lead role in the migration process during Xolv's transition to full profitability, coordinating with multiple teams and managing the technical migration section.
- Provided training to new hires and senior colleagues, serving as a subject matter expert across several tools and platforms.
- Implemented automation tools and scripts to streamline IT operations and reduce manual workloads.
IT Technician
Pacific Architecture Engineering (PAE)
01.2018 - 09.2021
- Provided daily IT support and troubleshooting services.
- Managed onboarding/offboarding, Office 365 application support, and user access management.
- Supported end-users in resolving both hardware and software issues across departments.
- Started as a Linguist Interpreter and was promoted to IT Technician due to technical aptitude and initiative.
IT Support and Trainer
WHO Vaccination Program
01.2017 - 01.2018
- Delivered IT support and technical training for data entry teams.
- Trained new hires on systems and processes for collecting and reporting vaccination data.
- Assisted in troubleshooting system issues, report preparation, and hardware support.
Executive IT Assistant (Unofficial Role)
- Current
- Provide IT setup and troubleshooting for board meetings and C-level executives.
- Ensure flawless AV and technical performance during important business sessions.
- Trusted to support high-profile users and ensure all executive needs are met without disruption.
Education
Bachelor - Computer Science
University of Sunshine
computer-related courses and technical skills
Computer Technology Institute (CTI)
High School Diploma -
Estiqlal High School
Skills
- Cloud Platforms: Microsoft Office 365, Azure
- MDM Systems: Intune, Jamf, AirWatch, AD Manager
- Ticketing Systems: JIRA, ServiceNow
- Automation Tools: PowerShell and other scripting tools
- Directory Services: Active Directory (AD)
- Hardware & Device Support: Windows, macOS, iOS, Android
- Conferencing Tools: Zoom Room setup and automation
Certification
- Microsoft Intune Administrator Training: Completed formal training in managing and deploying Microsoft Intune, including device configuration, app deployment, and policy enforcement.
- Ticketing Systems & ITSM Training: Participated in multiple training programs focused on efficient ticket management, SLA adherence, and customer communication using platforms like JIRA and ServiceNow.
- Customer Service & Communication Skills: Completed internal training sessions focused on enhancing end-user experience, empathy in technical support, and communication best practices.
Languages
English (Fluent)
Dari (Fluent)
Pashto (Fluent)
Urdu (Fluent)
Hindi (Conversational/Fluent — based on your level)
Timeline
IT Specialist Level 2
Xolv
01.2022 - Current
IT Technician
Pacific Architecture Engineering (PAE)
01.2018 - 09.2021
IT Support and Trainer
WHO Vaccination Program
01.2017 - 01.2018
computer-related courses and technical skills
Computer Technology Institute (CTI)
Executive IT Assistant (Unofficial Role)
- Current
Bachelor - Computer Science
University of Sunshine
High School Diploma -
Estiqlal High School
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