WALLISON FIGUEIREDO
Framingham,MA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head Chef
Popovers At Church Square
07.2024 - Current
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Developed and implemented seasonal menus, enhancing customer satisfaction and dining experience.
- Coordinated inventory management, minimizing waste through effective stock rotation practices.
- Trained new staff on culinary techniques, fostering a collaborative team environment.
- Monitored food preparation processes to maintain consistency and quality across all dishes.
- Led kitchen operations during peak hours, ensuring timely service and efficient workflow management.
- Analyzed customer feedback to refine recipes and improve overall dining experience consistently.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Created recipes and prepared advanced dishes.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Store Manager
Dunkin Donuts
03.2020 - 06.2023
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
Bartender and Server
Fuller, Smith & Turner Plc
02.2012 - 04.2018
- Crafted innovative cocktail recipes, enhancing customer experience and bar menu diversity.
- Managed inventory levels, ensuring availability of essential supplies and minimizing waste.
- Developed rapport with patrons, fostering loyalty and repeat business through exceptional service.
- Implemented efficient workflows during peak hours, improving overall service speed and quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Head Waiter
Fuller, Smith & Turner Plc
09.2010 - 01.2012
- Supervised dining room operations, ensuring exceptional service and customer satisfaction.
- Trained and mentored junior staff in food service protocols and best practices.
- Coordinated with kitchen staff to streamline order delivery and enhance efficiency.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Pontifical Catholic University
BrazilSkills
- Food safety compliance
- Operational management
- Effective leadership
- Proficient in Microsoft Outlook
- Excel proficiency
- Efficient service delivery in fast food
- Culinary catering services
- Performance improvement strategies
- Financial resource management
- Supervisory leadership
- Culinary preparation
- Culinary operations management
- Personnel allocation expert
- Professional cooking experience
- Customer dining experience management
- Shift management
- Food safety practices
- Proficient in food service operations management
- Assistant management experience
- Food safety and sanitation
Certification
ServSafe
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Head Chef
Popovers At Church Square
07.2024 - Current
Store Manager
Dunkin Donuts
03.2020 - 06.2023
Bartender and Server
Fuller, Smith & Turner Plc
02.2012 - 04.2018
Head Waiter
Fuller, Smith & Turner Plc
09.2010 - 01.2012
Pontifical Catholic University