Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Wally Calayag

Lakewood,United States

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Key Account Manager - SpaceX

Sandvik Coromant
Los Angeles, CA
01.2021 - Current
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
  • Consistently achieved top ranking in revenue and profit growth.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Built relationships with customers and community to promote long term business growth.
  • Act as a resident technological expert advisor for Sandvik Coromant products.

Application Specialist - Los Angeles Territory

Sandvik Coromant
Los Angeles, CA
01.2021 - 10.2021
  • Devised technical strategies, created system designs and developed presentation materials for applications.
  • Created manuals and published guidelines for proper use of systems.
  • Performed on-site and in-house testing, data analysis and reports.
  • Trained clients on the proper use of our systems and conducted training seminars.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.

Sales Engineer - Los Angeles/Orange County

Sandvik Coromant
Los Angeles, CA
08.2018 - 01.2021
  • Provided technical sales presentations to prospects and presented benefits and value of products.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Prepares cost estimates by studying blueprints, plans, and related customer documents, consulting with engineers and other professional and technical personnel.
  • Provided sales forecasts for product sales opportunities within assigned accounts.
  • Identified and supported resale opportunities to achieve sales plans.

Sales Engineer - Western Region

Fagor Automation
Costa Mesa, CA
01.2016 - 08.2018
  • Organize the work and plan activities for the most effective coverage of the assigned territory.
  • Response to post-order customer service requests such as handling customer issues and complaints
  • Communicates anticipated delays and actions to provide a resolution promptly and attends vendor and customer service representative meetings for continued learning, working to develop skills and comprehension to answer technical inquiries.
  • Provided sales forecasts for product sales opportunities within assigned accounts.
  • Identified and supported resale opportunities to achieve sales plans.

Application Engineer

Fagor Automation
Costa Mesa, CA
10.2012 - 08.2018
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
  • Partnered with development team on product development, application support plans and prototype programs.
  • Developed proposals and pricing for large- and small-scale products.
  • Program CNC machines from simple 2-axis lathe to multi-tasking turn-mill centers and 3-axis to 5-axis mills, PLC programming apprentice. Create, edit, and optimize programs for CNC turning and machining centers; create CNC programs manually or on a CAM system as required.
  • Support customer demos and cad-cam post-processor, including the programming, tooling, and fixturing of the part for the demo; provide prompt, professional, and courteous solutions to customer problems. Be able to troubleshoot issues and certain parts as needed.

Application Engineer

Mazak Corporation
Los Angeles, CA
04.2011 - 10.2012
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
  • Program CNC machines from simple 2-axis lathe to multi-tasking turn-mill centers and 3-axis to 5-axis mills, PLC programming apprentice. Create, edit, and optimize programs for CNC turning and machining centers; create CNC programs manually or on a CAM system as required.
  • Support customer demos and cad-cam post-processor, including the programming, tooling, and fixturing of the part for the demo; provide prompt, professional, and courteous solutions to customer problems. Be able to troubleshoot issues and certain parts as needed


Machinist

Southwest Engineering & Design
Long Beach, CA
06.1997 - 04.1999
  • Manually set up machinery, lathes and grinders.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Closely monitored equipment to detect and report malfunctions and prevent accidents.
  • Interpreted drawings and planed work in proper operational sequence on multi-cut jobs.
  • Obtained blueprints and support materials from suppliers and engineers.
  • Completed projects on time and under budget and maintained equipment and tools.

Education

No Degree - Manufacturing Technology

Long Beach City College
Long Beach, CA

Skills

  • Key Account Management
  • Sales Program Creation
  • Aftermarket Sales
  • Stakeholder Relationship Management
  • High Impact Proposal Presentations
  • Strategic Networking
  • Effective Scheduling
  • Appointment Scheduling and Confirmation
  • Deep Knowledge of Business
  • Sales Territory Growth

Accomplishments

  • Reached 100% quota achievement for FY 2021 at Space X
  • Maintained a customer satisfaction rate of 100% for 2019, 2020, 2021 and 2022.
  • Served customers and cultivated 90% of them into actual buyers. Customer includes Space X, ABL Aerospace, Relativity Space System, Northrop Grumman, Edelbrock Corp, Techni-Cast, Shultz Steel, Rocket Lab, Virgin Orbit and Boeing.
  • Opened corporate accounts worth $3.000,000 in the year 2019.

Affiliations

CNC Programming Mentor CNC Programming Mentor

Hawthorne High School.



Certification

• Dale Carnegie Leadership Class
• Catia V5 R16 by Professional Development Center
• Certified on Mastercam v.8 by NTMA
• Certified on Mastercam v.9 by NTMA
• Certified on Mastercam v.10 by NTMA
• Certified on Solidworks by Professional Development Center.
• Certified on Lean Manufacturing 5S by Professional Development Center
• 2015 Mastercam Post Processor Training in Connecticut
• 2015 BOBCAD Post Processor Training in Chicago

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working

Timeline

Key Account Manager - SpaceX

Sandvik Coromant
01.2021 - Current

Application Specialist - Los Angeles Territory

Sandvik Coromant
01.2021 - 10.2021

Sales Engineer - Los Angeles/Orange County

Sandvik Coromant
08.2018 - 01.2021

Sales Engineer - Western Region

Fagor Automation
01.2016 - 08.2018

Application Engineer

Fagor Automation
10.2012 - 08.2018

Application Engineer

Mazak Corporation
04.2011 - 10.2012

Machinist

Southwest Engineering & Design
06.1997 - 04.1999

No Degree - Manufacturing Technology

Long Beach City College

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Wally Calayag