WALLY G. HENRY II
Chicago,IL
Summary
Expert Professional with 10+ years of experience in high-volume, customer-facing environments. Skilled in handling inquiries, processing requests, and resolving issues with patience and professionalism. Adept at balancing company policies with customer satisfaction, while maintaining flexibility in 24/7 operations.
Overview
7
7
years of professional experience
Work History
Private Chef
Self-employeed
Chicago, Illinois
06.2024 - Current
- Planned and prepared meals for private clients according to dietary requirements and preferences.
- Executed meal preparation and cooking in private residences.
- Ensured compliance with all local health department regulations regarding food handling procedures.
- Implemented and maintained excellent service to achieve guest satisfaction.
Executive Sous Chef
Yardbird
Chicago, IL
02.2023 - 03.2025
- Served as a primary point of contact for customer concerns, ensuring prompt and professional resolution of issues.
- Maintained composure in high-stress situations, effectively diffusing conflicts and preserving customer satisfaction.
- Supervised and trained staff on customer interaction standards, communication, and service quality.
- Documented and escalated customer feedback to leadership to improve service and product offerings.
Sous Chef
TAO
Chicago, IL
01.2021 - 02.2023
- Responded to customer inquiries and offered product recommendations based on needs and preferences.
- Processed customer feedback and coordinated with management to implement service improvements.
- Monitored operations to ensure timely service delivery in a high-volume environment.
- Balanced customer satisfaction with operational policies to achieve positive outcomes.
Sous Chef
Nighthawk Cinema
Brooklyn, NY
09.2018 - 02.2020
- Provided direct customer support, ensuring a positive guest experience and encouraging repeat business.
- Handled inquiries and concerns with professionalism, offering tailored solutions to customer needs.
- Acted as liaison between customers and product development teams, relaying service improvement suggestions.
- Ensured accuracy and timeliness in order fulfillment and customer service requests.
Education
Associates Degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Chicago, IL01.2015
Some College (No Degree) - Criminal Justice
Clark Atlanta University
Atlanta, GASkills
- Customer Support & Service Recovery
- Conflict Resolution & Active Listening
- Communication (Verbal & Written)
- Time Management & Multitasking
- Problem Solving & Critical Thinking
- Flexibility & Adaptability (24/7 operations)
- Collaboration & Team Leadership
- Organization & Attention to Detail
- Inventory management
- Quality control
Timeline
Private Chef
Self-employeed
06.2024 - Current
Executive Sous Chef
Yardbird
02.2023 - 03.2025
Sous Chef
TAO
01.2021 - 02.2023
Sous Chef
Nighthawk Cinema
09.2018 - 02.2020
Associates Degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Some College (No Degree) - Criminal Justice
Clark Atlanta University