Wally Pierce
Aurora,CO
Summary
Dynamic and results-driven sales and product management professional with extensive expertise in voice, data, and networking technologies. Recognized for designing innovative and cost-effective infrastructures that meet the needs of enterprise and federal clients, along with a deep understanding of voice communications. Diligent Senior Product Manager with a proven history of leading cross-functional teams to launch high-impact products, leveraging agile methodologies to enhance user experience and drive product development. Committed to fostering collaboration and delivering strategic solutions that yield measurable results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Senior Product Manager
Allstream/ Zayo Networks
Denver, CO
11.2021 - Current
- Senior Product Manager that drives the modernization of its voice portfolio for businesses of all sizes. Driven to continue to help break out of the confines of the traditional voice platform, I am an Advanced IP Voice Services Product Manager who helps to push the organization to look at voice services in a new way while driving the strategy, development and management for Zayo's new modern voice offering.
- Responsible for the growth of the Advanced IP Voice services and modern business line product portfolio
- Manage the product lifecycle, from development, launch, management and retirement phases
- Understand the market needs, develop the product roadmap to evolve the product portfolio and drive key product enhancement efforts
- Develop standard tools and value propositions for sales, sales engineering and customers
- Analyze product metrics and identify areas for improvement
- Project manage initiatives while collaborating with cross-departmental teams including Engineering, IT, marketing, and sales
- Continuously monitor and triage the customer experience for your product portfolio by leading cross-department teams
- Act as a leader and ambassador of the SIP product inside and outside of Zayo
- Led cross-functional teams to define product vision and roadmap aligning with corporate strategy.
- Drove market research initiatives to identify customer needs and industry trends for product development.
- Developed communications plans for new products, increasing sales 120%.
Senior Product Manager SD-WAN
Lumen
Denver, CO
11.2018 - 11.2021
- Valued member of the Professional Services team with a strong technical background. Manages Cisco SD-WAN and VeloCloud products while supporting 16 core products for the Strategic Government program. Programs that are instrumental to driving future revenue stream.
- Updated CTL pricing models and business cases 4 times to get more competitive pricing.
- Drove MSX and CMS cost reductions with Cisco to decrease our cost by 2.5 million.
- Supported 8 Federal opportunities and developed list of common Billable CLINs for Federal Government Enablement that brought Lumen over 3 billion dollars
- ISR / ASR Enablement.
- Allowed Co-Management Enablement and SOW/Order form updates.
- Proof of Concept - Try and Buy Support plans/criteria, Service Schedule, and order form.
- Developed a quoting tool for all SD-WAN/SASE products
- Acquired and Implemented demo gear for SAT and Broomfield Staging area
- Acquired vEdge Lab gear for MES NOC
- Design Inventory
- Supports International Cisco SD-WAN/VMware quotes and RFP responses.
Network Engineer (Assigned to the Denver VA System)
Nextiera One Federal Services
Denver, Colorado
11.2016 - 11.2018
- Recruited by two different integrators to help design new voice, data, and wireless networks for the Denver Regional Veterans Administration Hospital and Physician Office Network’s new facilities while maintaining legacy PBX system functionality.
- Play key role in the roll-out of Cisco VoIP, data, and wireless solutions.
- Maintain Cat 5/6 and fiber optic cable infrastructure.
- Saved $200,000 in annual maintenance costs across all facilities by replacing legacy phone systems with Cisco VoIP during tenure with Nextiera One.
- While with Black Box, saved more than $500,000 in first year of implementation by rolling out unified communications and wireless endpoint upgrades that slashed monthly recurring charges on all voice applications.
Senior Sales Engineer
Technetix
11.2015 - 11.2016
- Utilized mastery of demonstrations, training, and product knowledge to help a team of 6 sales representatives located in the US and Mexico close sales. Delivered technical support and solutions to current client base. Trained all key engineers in narrow-cast insertion systems, Access systems and Fiber deep solutions. My customers were all the MSO’s and LEC’s.
- Played instrumental role in growing 2016 sales to $17M from prior year sales levels of $7M by developing training programs and a company-first product demo protocol that eliminated an issue with low customer satisfaction ratings.
Network Engineer (Assigned to the Denver VA System)
Black Box Network Service
Denver, Colorado
11.2014 - 11.2015
- Recruited by two different integrators to help design new voice, data, and wireless networks for the Denver Regional Veterans Administration Hospital and Physician Office Network’s new facilities while maintaining legacy PBX system functionality.
- Play key role in the roll-out of Cisco VoIP, data, and wireless solutions.
- Maintain Cat 5/6 and fiber optic cable infrastructure.
- Saved $200,000 in annual maintenance costs across all facilities by replacing legacy phone systems with Cisco VoIP during tenure with Nextiera One.
- While with Black Box, saved more than $500,000 in first year of implementation by rolling out unified communications and wireless endpoint upgrades that slashed monthly recurring charges on all voice applications.
Business Development & Product Manager
Comlink
Lansing, MI
11.2012 - 11.2014
- In partnership with key external and internal stakeholders, optimized client satisfaction and revenue growth by helping define strategy and promote product vision. Instrumental in designing, implementing, and delivering a diverse portfolio of Cloud based hosted services that fully met client needs. Identified stakeholder training needs and developed supporting documentation. A startup CLEC we were using the DWDM network that we had installed to sell our MPLS, Hoisted Voice, SIP trunking, DIA and Ethernet services as well as dark fiber and ROADM services going into our Colo’s. Our core DWDM equipment was Ciena.
- Served as key decision maker for multiple Gig-E-related product and technology roll-outs.
- Boosted monthly recurring charges $1.5M by developing a customized voice product line.
- Early Career Experience as a Sales Engineer with NEC and CenturyLink/Senior Sales Engineer with Alcatel-Lucent North America.
Education
Some College (No Degree) - Business
Weber State University
Ogden, UTSkills
- Product Strategy & Development
- Project/Program Management
- Solution Development
- Customer Engagement & Satisfaction
- Technical Training & Support
- Need Assessments & Analyses
- Revenue Growth & Sales Velocity
- Pricing & Proposals
- Business Process Improvement
- Problem Solving
- Documentation & Reporting
- Cross-Functional Collaboration
- Written/Verbal Communication
- Product roadmaps and launches
- Strategic planning
Timeline
Senior Product Manager
Allstream/ Zayo Networks
11.2021 - Current
Senior Product Manager SD-WAN
Lumen
11.2018 - 11.2021
Network Engineer (Assigned to the Denver VA System)
Nextiera One Federal Services
11.2016 - 11.2018
Senior Sales Engineer
Technetix
11.2015 - 11.2016
Network Engineer (Assigned to the Denver VA System)
Black Box Network Service
11.2014 - 11.2015
Business Development & Product Manager
Comlink
11.2012 - 11.2014
Some College (No Degree) - Business
Weber State University